Rochester Escape Rooms

"Okay, I liked it here enough to go again but there were two big problems. The good: I had fun with my friends, and I enjoy escape rooms in general. And they were accommodating despite us being late (explained later). The bad: 1. We made a reservation and were running late so we tried calling, emailing, and messaging on Facebook. We knew we were running late an hour and a half before our reservation time. I called like twenty times, I sent multiple emails, etc. No response. When we got there, we found out that all of those messages and calls go to the owner... who is out of the country. So, don't bother calling. 2. Secondly, they had stickers inside the escape room on the walls and told us that those stickers meant "do not touch"... only to find out that we actually had to not only touch that wall but PUSH IT. We were avoiding touching it and had to be prompted by a clue because we respected the 'no touch' which is crazy. They explained people would pull/peel that part of the wall which sucks but also, we had to pay the price for other people being idiots."

"Was recently invited as part of a party, but there was no one there to run the escape room for us when we arrived at our appointment. We tried calling, knocking, etc. but no one could get ahold of the business. We left after waiting half an hour. During that time, another group of four showed up for their appointment, too, and stood around waiting with us a while."

"Wish I could leave 0 stars. We booked our rental weeks in advance and tried to contact them weeks in advance about some questions, and were unable to reach them by phone, email, or Facebook. We arrived on time to find their part of the building locked and dark. Again, we were not able to reach them by phone or email. They took our money and provided nothing. Truly an awful experience to hype up a group of friends and be let down so wholeheartedly."

"We chose the Sunken Treasure room. It was a challenge, but we were able to escape with a few hints provided for us. We did an escape room in Arizona, and I felt this one was a much better experience with the number of items we had to solve in order to escape. Some make you really have to think, but with some reasoning out of the clues, it's do-able. We had 6 people in our group. I think more people would have been a bit hectic. We found we worked best when we all focused on a task, but there were some tasks that we split up. I definitely recommend this place, all 6 of us agreed it was a fun experience and we will be back to try the other rooms.."