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Holiday Inn Express & Suites Niagara Falls, an IHG Hotel
10111 Niagara Falls Boulevard, Niagara Falls, New York, United States
About the Holiday Inn Express & Suites Niagara Falls, an IHG Hotel
Holiday Inn Express & Suites Niagara Falls, an IHG Hotel, is a stylish and modern lodging option located at 10111 Niagara Falls Boulevard in the picturesque city of Niagara Falls, New York, United States. This hotel offers comfortable and well-appointed rooms and suites, perfect for both business and leisure travelers. Guests can enjoy amenities such as complimentary breakfast, a fitness center, and an indoor pool. The hotel's convenient location near Niagara Falls State Park, Seneca Niagara Resort & Casino, and other popular attractions makes it an ideal choice for those looking to explore the area. With friendly staff, top-notch service, and a welcoming atmosphere, Holiday Inn Express & Suites Niagara Falls is the perfect place to stay during your visit to this iconic destination.
Photos of Holiday Inn Express & Suites Niagara Falls, an IHG Hotel
10111 Niagara Falls Blvd, Niagara Falls, NY 14304, United States
Reviews of Holiday Inn Express & Suites Niagara Falls, an IHG Hotel
"DO NOT STAY HERE THEY HAVE ROACHES!!! I booked jacuzzi suite for the weekend for my birthday for over $500. Upon arrival, there was a family gathering being held in the lobby, and a customer at the desk complaining about the loud noise they have encountered ALL DAY. This did not bother me, however when I got into my room there was a sweater left behind from a previous guest. For over $500 this sort of bothers me because clearly the room was not properly cleaned before my check in well after 4pm. Around 1am, I noticed 2 roaches in the bathroom and a dead one right outside the room door on the way out. I was not offered any other accommodation whatsoever despite the fact that it is now 1am and the weather outside is now extremely bad. Also, the door on the side of the hotel is dysfunctional and is propped open. The receptionist Whitney did not care at all and was extremely dismissive and not helpful."
"Absolutely one of the best hotels my husband and I have stayed at, I believe we have already stayed at this hotel about 7-8 times. We just came home from our 5 day stay there. My husband and I go away frequently and in the last few years have stayed at about 10 different hotels a year until we discovered this gem of a hotel. The front desk lady Lysette is amazing, always smiling and helpful as is the rest of the staff there. Bobby is the breakfast/ kitchen manager he is very friendly, approachable, funny person. One of the reasons we love this hotel is the breakfast you get here. The breakfast spread has just about anything you could want apples, bananas, yogurt, muffins, toast, bagels, porridge juice, milk, tea and coffee, you even get eggs, bacon or sausage, biscuits with sausage gravy, nice warm cinnamon rolls. This breakfast is a totally great way to start your day, I usually don't eat breakfast but I do eat it every time I'm at this hotel. All of the staff here work their butts off to ensure guests have a pleasant experience, they bend over backwards in attempt to please all guests and satisfy and and all guests requests from the smallest to the biggest. They are always helpful in recommending great restaurants to eat at, good local shopping, things to do. As I have stayed in many rooms I will address this too, all rooms are nice and cozy, my room has always been spotlessly clean, the beds are comfy, soft clean linens, really nice pillows and the towels are nice too. There bathrooms are well stocked with dove shampoos, conditioners and body wash we we fell in love with, they always offer more if you need it and one great thing is they put signs in the bathroom telling you if you forgot something at home they have extras you can ask them for. The rooms match the pictures shown on the website. The entire hotel from grounds, to lobby, breakfast area are clean. This hotel is well run by staff and management you can tell they enjoy their jobs there, I have personally witnessed everyone of the team hustle to make guests happy. It is our home away from home, a pure delight to visit anytime we can a joyful, quiet, relaxing getaway everytime. Keep up all the great work guys, I'm already looking forward to our next stay with you."
"Stayed at the Holiday inn Express for two night's. I'll start with a positives: The bed and pillows were comfortable. There were many things on the needs improvement list. The first is the bathroom: it looks like they were repairs to the wall that weren't finished. There is no exhaust fan, which leaves everything wet and slippery after a shower. There was one light was burned out. There was no Non-skid bottom of the tub and I nearly fell twice. There was one safety bar outside of the shower, but nothing inside the shower The improvements to the sleeping area include: some kind of support under the cushions on the sleeper couch. I sat down and thought my butt was going to hit the floor. You should also provide a little step stool for getting into the bed: it is so high that my husband literally had to give me a hand up. Yes, I am 5'2" and yes, I do have physical limitations, but I should still be able to get into a bed without assistance. There was also a miscommunication about late checkout. The breakfast offerings were also lacking. The pancake machine was not functioning or available. The bakery and cereal selections were limited, as well as the fresh fruit options. The hours even on the weekend were 6:00 a.m. to 9:30 a.m. I understand that might be appropriate for weekdays, but the hours should have been extended for the weekends. HIE is usually good value for the money, but with the above concerns, and the pool being closed for maintenance, I think this one missed the mark by a lot!"
"The staff here were utterly delightful, the room was exceptionally clean. In terms of location, we flew into IAG and it couldn't be closer - however the area otherwise leaves a little to be desired, it's probably seen better days but that's nothing to do with this hotel. Maybe back-off on the pushing Mr. Ventry's? It was pushed on us so much that we began to think there might be some sort of mutual deal happening. 8/10 - would stay again! Thanks!"
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