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Head To Tail
1604 Union Street, Schenectady, New York, United States
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About the Head To Tail
Head To Tail is a premier pet grooming and boarding facility located at 1604 Union Street in Schenectady, New York. Our experienced and caring staff is dedicated to providing top-notch grooming services for your furry friends, from head to tail. We offer a wide range of grooming services including baths, haircuts, nail trims, and more to keep your pets looking and feeling their best. In addition to grooming, we also offer boarding services for when you need to be away from your pet. At Head To Tail, we strive to create a safe and comfortable environment for your pets, ensuring they receive the best care possible while in our facility.
Photos of Head To Tail
1604 Union St, Schenectady, NY 12309, United States
Opening hours of Head To Tail
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Head To Tail
"The best dog grooming! The staff is so sweet and my two Pomeranians look stunning every time I pick them up!"
"Took my dog Cassi in for a nail trim, had a ton of trouble finding someone who was able to groom her, even the vet couldn't manage it. But they got it done! She has a lot of issues with anyone handling her but she wasn't super stressed out after the appointment and their prices are unbeatable. Staff is super friendly and helpful."
"We brought our adopted puppy, about 10 months old, for his first grooming/hair cut in the spring of 2019 and again before the winter with excellent results. When I took my dog in again on March 9th, 2020 to get groomed, we had an issue. When I brought him home from his grooming, I noticed his left eye would not open. When I was able to look at it the eye was very cloudy and he immediately squeeze it shut. I immediately called my vet and brought in to be seen before they closed. Apparently, something like shampoo had gotten into his eye and caused a chemical burn. After being seen by the vet and getting medicine for his eye, which cost me $167 on top of the $73 I paid (including tip) for the grooming, I called Head To Tail. Subsequent followup appointments cost me another $140 in office visits. When I called Head to Tail to inform them what happened on the day (the 9th), the person who answered put me on hold to talk to the groomer. While waiting on the phone, I was able to overhear their conversation. The groomer immediately denied they were the cause of the chemical burn and she flatly refused to offer to pay my vet bill or offer a refund. They were obviously unaware I was able to hear their conversation because they asked for permission to call the vet and confirm my accusation. I authorized the vet to give them whatever they needed. They were given my info and the copy of the vet bill. When I called to followup, the said someone with authority would have to call me back to resolve the issue. On my second followup call after I received no call back, I was told I would be contacted soon. It has now been over a week since that call with no call back from them. I cannot in good conscience recommend this place, as I had last year. They refused to accept any responsibility, they failed to followup with me, and they failed to offer any apology or any kind of refund or payment of vet bills. I understand accidents do happen, and would not have held anything against if they offered at least and apology and refund of my grooming fee."
"Absolutely fantastic experience with this groomer and store! We just had our boy, Norman, a very beautiful Golden Retriever groomed. Not only did he come out gorgeous but had a great experience too, all happy and not traumatized in any way. The staff was extremely attentive and professional! Thank you!"
"More than a pet store or a groomer. Everyone has treated our dogs like the family they are! They have helped when our dogs were ill, and helped socialize our puppies. They are always beautifully groomed there. We appreciate all the kindness everyone extends to us."
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