Crowne Plaza Albany - the Desmond Hotel, an IHG Hotel 660 Albany Shaker Road, Albany, NY 12211

"Beautiful hotel near the airport and lots of restaurants / food options. Excellent on site restaurant - recommend the breakfast. Rooms are clean and the beds are super comfortable. Would definitely return while in the Albany area."

"Best hotel and convention center in the Capital District. Rooms are clean, peaceful, and spacious. Myriad options for large events and banquets. Mr. D's has great food, and great staff. If you have food allergies, the Chef or Restaurant manager will make sure your meal is free of any cross-contamination and ensure a safe dining experience for every single customer. Dave and Chef Dale made sure my food was perfect, and service from Shannon was great!"

"My son and I stayed here for the American Legion Mid-Winter Conference January 18 - 21, 2024 with a mixed experience. Upon arrival and during our first day and night the staff and facilities were awesome. Our mixed experience started our second day. Another guest directly above us decided to Indulge in the enjoyment of Marijuana usage to the point of it impacting others. The management staff on January 19 did very little to take care of the problem and the problem continued the next day. Not until 11pm our last night did the night manager move us to a new room and try to make things right. Well checking out we had the pleasure of the help from Renee the on duty supervisor who made things right and really showed Concern for our complaints. Thank you Renee. The overall staff are awesome here like anywhere there is always some who need extra training and for the management during our second day here they definitely would benefit from such training. Overall it was a good experiences here. Again thank you Renee."

"I stayed here for a company event and my experience was a mixed bag. When I got there I ate a Korean BBQ wrap at the restaurant and it was excellent. However the restaurant’s seating space is small and right next to the bar. The bar was so loud we couldn’t hear each other speak. My room was spacious and comfy, and the bathroom was especially nice. My room was facing the inside courtyard, which was an issue because the noise from the event wasn’t muted very much by the walls or window. Seriously, even after it ended people’s loud voices in the courtyard carried straight through the walls. I couldn’t sleep because of this and maybe got 3-4 hours of rest. The courtyard is a great space, but horrible for anyone whose room faces it. The staff was very helpful and hospitable during my stay. All together a decent hotel that’s seriously brought down by the tiny restaurant and lack of soundproofing in the inside rooms."

"To say this was a great experience with being understatement and not valuing the staff and the property for all it deserves. I was first timer here on business. And I gotta say, this was an amazing place. The beauty of the courtyards, the Serenity of the Ponds, the absolute fantastically packed Gymnasium, was absolutely amazing. The staff at the front desk was beyond professional, kind, any generous the restaurant staff of Mr. D'S food was fantastic, including our fantastic waitress Tracy. This was a fabulous experience, and I suggested it. You come back and stay as long as you can LOL please tip. That is my professional opinion, of course. The people deserve a little extra because they are doing extreme amounts of extra work for us."