Kildaire Shoe Repair

"I had three Dr Comfort shoes repaired. They did excellent work!"

"Not super sure where the negative reviews are coming from. Have been bringing my cowboy boots in here for repair for the past couple of years and they always do an excellent job. Prices and turnaround times are fair, and I haven't been disappointed by them yet."

"Went to have my brand new purse handle double-stitched as one of the straps was coming loose. Woman at register showed me that they do purse repair. The purse she showed me had yellow stitching on a tan leather purse. I asked that I please have brown stitching, and was told that was what he would do. I assumed it would be a few minutes to run it through the sewing machine, after 15, he emerged with the purse. It was stitched by hand, IN YELLOW, and was sloppy and didn't even catch the part that was coming loose. Seems to me I went here over a decade ago and it was awful then, too. AVOID!"

"STAY AWAY - BEWARE. I dropped a pair of good quality leather boots off to be re-heeled, but when I returned 1 week later they weren't ready. The owner went off "looking for them" and came back 3 minutes later with my boots. He had done the job in that short time and made a complete mess of it. The boots originally had a wood-effect heel stack but now the heels were covered in a black sticky coating - when I complained I was told to wait until it dried! When I said that the boots had been altered he proceeded to use an acetate solution to wipe off the black coating revealing the original wood-effect which was now a horrid dull color, and additional drips of glue. Naturally I wasn't happy so he took the boots out the back again to "make them shiny" and get the glue off. When he brought them back some of the wood-effect had been rubbed off where the glue had been and the rest of the glue was still evident. When I pointed this out to him I was told that the boots were scuffed from wear. This is not true - the boots were only 4 weeks old!! At this point I wasn't going to let him touch my boots again, and he kept telling me that he hadn't damaged them, but I know he did. My boot heels are ruined. It seems that my experience and the "it was like that when your brought them in routine" is not new. Wish I had read the reviews before. I gave 1 star because I can't give 0 star and I want to post this as a warning."

"I would have given it a negative score if I had the choice. My girlfriend and I sent a brand new pair of shoes to them because she found it did not fit her feet well. The owner said he could fix it by adding sole to the bottom of the shoes. It seems he was pretty confident with his skills. Things got changed totally when we came back 4 days later. The owner said he had not done anything to our shoes yet, because he did not have confidence to fix them. We were disappointed since my girlfriend was going to use those shoes the next day. However, he claimed that he had made a phone call to me for confirmation of not doing anything to the shoes, which I actually never received. As there was not enough time to bring the shoes to another shop, we asked him if he could try to fix it for us since he originally told us it was just an easy task. Then he decide to do it. After another 30 minutes waiting, we found the shoes were ruined by him. The sole attached to the bottom was not properly cut, which could easily be noticed when they were on feet. Glue, scratch and stain were everywhere on the surface and inside the shoes. The owner refused to admit that it was done by him and said we were too picky. He said the shoes were like that when we dropped them off. But his dirty hands would not lie. The condition of the shoes became even worse after we brought them back home because the glue turns dry and white. We called the owner and went to the shop again to ask for refund. But the owner still insisted that he did not do anything wrong, and refused to refund. Worst experience ever."