Wake Forest Jewelers

"I took a set if rings here to be adjusted. I was told they would clean, adjust/repair the prongs holding the diamonds in the ring. They had the rings for almost 2 weeks. Upon pickup we noticed they had only cleaned the rings. They immediately tried to adjust the prongs holding the diamonds and said they were good to go. Before leaving we noticed it would snag on clothing very easily and asked for this to be fixed. I will not waste anymore money at this place. I do not recommend."

"Where to start... Called to get my ring resized and was told 3-4 business days with a guaranteed pick up date. When I dropped it off the woman said that was inaccurate but guaranteed the same pick up date since the jeweler himself was the one that gave me that info over the phone. I let them know it was important to have it back that date because we were going out of town the next day for an engagement photo shoot. My fiancee stopped by the next morning to double check it would be ready on time and was prepared to pick it up if not. We stop by the evening it was supposed to be ready thinking maybe they forgot to call when it was ready . We arrived to find a sign on the door (Friday) stating they were closed for an emergency and would reopen Tuesday. I understand life happens, but a simple call would have been nice knowing our situation. We called and left a voicemail hoping for a long shot they would reopen before Tuesday and let us come pick it up finished or not. I was devastated that our trip was mostly ruined without having the ring and would have been fine wearing it with a ring guard until we got back. We did not hear back. The next afternoon we are driving past the store and noticed they were open. We call and they say it's not ready because the jeweler had food poisoning (interesting "emergency" that the whole store needed to close for almost a week) so we opted to pick it up anyway and go elsewhere. I just can't believe they didn't call us back that morning that they reopened! The female owner wouldn't even look at me when I picked it up and offered no apologies. When I got to the other Jeweler with my half finished ring they asked me if I came from Wake Forest Jewelers where she tells me another woman came in with the exact same situation. I would have been completely understanding of the situation had someone just called at any point along the process and let us know it wouldn't be ready in time and give us the option of picking it up unfinished, but there was zero communication. Very poor customer service!"

"There aren't enough stars to give a proper review for the beautiful ring Tina worked so tirelessly on and with so much patience for my indecisiveness. She combined beautiful ceylon blue sapphires with my heirloom solitaire diamond to create a masterpiece!!!! The quality of the workmanship is truly worthy of their reputation. Thank you Tina for giving my heirloom solitaire an updated look and a fine piece of jewelry my family will treasure for years to come."

"I just walked in to have a Pandora charm looked at. It’s a piece that opens up with a hinge and shows an engagement ring so has big sentimental value. The charm “lid” was loose and kept flapping open and I was afraid it would get caught on something and break for good. Spoke to the young man at the front and he showed his boss. His boss (may have been the owner? I should have asked!) took 3 seconds to bend the catch piece and now it stays closed (with the ability to still open if I want). They didn’t even charge me! They are so welcoming and amazing, I will definitely be back in the future! Thank you so much!"

"The best jeweler in the Raleigh area. Tina was so helpful throughout the whole process of making our engagement/wedding rings. She made sure to stay within our budget while making sure we got everything we wanted! On top of that everyone that works within the store is so helpful and will answer any questions you have. Couldn’t have asked for a better experience! :) Thanks Tina and everyone at Wake Forest Jewelers!"