KAY Jewelers,

64 Eagle Wing Way, Garner, NC 27529

"This particular location has very bad customer service. The staff is very unprofessional. Every time I go into the store no one acknowledges me. Long wait times even when it's not busy. They ruined my online order and showed no remorse. Management needs to do better."

"Lazy workers. Got ignored as soon as I walked in. I took a diamond ring I had purchased to them to verify it was real and the lady said it was fake after just looking at it not even under magnification. Took it to another location and they went above and beyond to test and verify my diamond"

"Leticia and Lindsey, at the Garner NC location, are absolutely AMAZING! They assisted me with a return made difficult due to a mistake by the Smithfield Outlet store. Their expertise and phenomenal customer service skills are impeccable! These ladies are the reason I'll continue to patronize with Kay Jewelers at the Garner location!"

"I will never purchase from the garner location again. I purchased a ring in the beginning of December, was told it would be back from being sized by the 28th. The day I was supposed to get it back I received a call saying the lady had sent them a ring too big to be sized to what I needed. So I had to drive back (30 minutes), reorder the ring in a smaller size, was in there over an hour while they tried to figure out how I’d get it for the same price since when I originally purchased it it was on sale, this day it wasn’t & it was their mistake. They seemed to be extremely annoyed having to fix what they could have avoided to begin with knowing the ring should have been ordered in the smallest size to begin with before being sent out to be sized. I was told when it came in I’d have to send it off for sizing .. when my husband went in to pick up something else he was told when it came in from being reordered it would already be sized to what I needed .. The ring came in today (2 days past the promised date) & it’s not sized. Now I have to make the drive back for the 3rd time to sign a paper for it to be sent out and sized and wait another two weeks. This is ridiculous and it seems like everyone I’ve spoken to has told me something different. No one seems to know what their doing."