Samantha's Jewelry Design & Repair
516 Broad Street, Fuquay-Varina, North Carolina, United States
About the Samantha's Jewelry Design & Repair
Samantha's Jewelry Design & Repair is a trusted institution located at 516 Broad Street in Fuquay-Varina, North Carolina. Specializing in finance, jewelry design, and repair services, our store offers a wide range of exquisite jewelry pieces and expert repair services to cater to all your needs. With a team of skilled professionals and a commitment to customer satisfaction, we strive to provide top-quality products and services to our valued clients. Visit us today and experience the beauty and craftsmanship of Samantha's Jewelry Design & Repair.
Photos of Samantha's Jewelry Design & Repair
516 Broad St, Fuquay-Varina, NC 27526, United States
Opening hours of Samantha's Jewelry Design & Repair
Monday:
Day off
Tuesday:
11:00 - 18:00
Wednesday:
11:00 - 18:00
Thursday:
11:00 - 18:00
Friday:
11:00 - 18:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of Samantha's Jewelry Design & Repair
"I had a watch battery replaced and they were quick and the watch works great! it was a gift from my mother many years ago. She recently passed and I wanted to wear her watch."
"Thank you for helping my grandfather shop for Christmas presents for his daughters! They were both so surprised and absolutely loved the specially engraved necklaces!"
"The people are so kind and their work is incredible. They added links to my heirloom charm bracelet and put on the charms and they shaped the new links to look exactly like the old ones. They also have a great selection of new pieces that are unique. I will be a customer here for life."
"Will I shop at Samantha’s Jewelry Design & Repair again - that’s a STRONG NO from me. We have done business with them for several years now and purchasing something that they already have in stock like a necklace would be about the only thing I recommend from this place. First - they can’t handle a simple ring cleaning. Whatever it is they used to clean my wedding ring left a huge red mark and dried out my finger. I haven’t been able to wear my ring in an over a month, as I’m waiting for my finger to finish healing. I’ve been married for 6 years and never had an issue until it was cleaned by them. Second - we had them take the crown off an older ring that was almost 100 years old and put it on a new band. It took over 2 months when they said it would take a couple weeks and when I would go in to check on it they never could remember who I was or what ring I was talking about. An extremely unwelcoming feeling. It’s okay to know your customers and the business you’re doing with them, it’s actually very good for business when you have people skills. At first they just took the crown off the older ring and soldered it to the top of a really wide band. It looked very careless and the disappointment was real. Thankfully she agreed to contour it to the crown which made the ring actually look like how we asked for it to be done in the first place. That took several weeks when we were told she would have it done by the end of the day. I never got a call that it was ready I had to show up, which was extremely frustrating. Third - we bought earrings for my 5 month old daughter near the end of May. We received the earrings a month later because they needed to be ordered. They were push on screw off backs for the earrings. The back came off not even a month into owning the earrings. I brought ONE earring and told them the issue that we had and we couldn’t find the back. They accepted the ONE earring and told me they would order a new back and check the prong of the earring. Several weeks pass by I got a phone call saying the earring was ready. Fast forward to today, 08/19/2023… the back of the SAME EARRING SAME EAR has fallen off again. Keep in mind my daughter is still an infant and does not have control of her hands. To me this isn’t an “us” problem, this is a “Samantha’s Jewelry” problem that we need resolved. They LIED to my face, told me that I left both earrings with them DESPITE me telling them my daughter wore TWO DIFFERENT earrings for a month. Why would I take off an earring and leave it with them that had no issues? I sure didn’t. They told me that they ordered a new set of earrings and that’s what she had and basically told me it was my problem and they can’t help me that the back keeps falling off. It’s been almost 3 months and to have this many issues with one earring that they refuse to make right with as much money as we’ve spent in the last few months is absolutely ridiculous to me. Couldn’t remember me or my ring they were doing a bigger job on, that was there for over 2 months but you can remember an earring that was there for less? Not even a little bit, because I never left both earrings and I just wanted to resolve the problem. Maybe if they actually ordered a new pair like they are claiming I wouldn’t be here writing this bad review. We love supporting local businesses but unfortunately this is not one of them. They’ve lost business from me and my family."
"Did a fantastic and quick job sizing a watch for me. Will certainly be back in the future. Update: bought this fine citizen here today. Wonderful service and selection. Thank you!"
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