Outdoor Creations Landscape & Design, Inc.

"Stay clear…took deposit or design fee to come out to house (2 months later) and never received a plan or estimate which I kept asking for. When ready to do job, owner said they didn’t think they could fit in after we had given them a months lead time. Asked for money back and they refused. So take a persons money and give them nothing in return. Really small project and feel it wouldn’t make him enough $$. In response to your lengthy response which you never addressed the fact we NEVER received an estimate, drawing and the numerous times I tried to reach out and there was no response. You threw out many dates and all the way thru I kept you in the loop because like you, it was covid times and everything was backed up. I was fair in doing my part and expected the same respect from you. Worked with many architectural landscapers in years gone by and paid a consult fee that was to be applied to the work completed but we were never given anything from your company. Guess you feel it’s your way of doing business to walk away with somebodies money and not make it right. Just a warning to others."

"Outdoor Creations does excellent work, very thorough. I always got compliments on my yard. Ray's knowledge of plants is impressive. He set up my garden completely, including the irrigation, and putting up some additional shelves for plants, and I was very pleased with the result."

"You get nothing but generalizations for your $225 'consultation' fee. NOTE THE OWNER'S RESPONSE BELOW; what you will see is generalizations that any 12 year old could make; that I needed a drainage solution. duh! The bulkhead IS NOT THE SOLUTION to the underlying problem. It will be added protection after the drainage issue is solved. He was paid to offer ideas, not tell me I had to get someone else to give me ideas. Also, as the owner opines, my previously installed drain did not fail and had absolutely nothing to do with the problem he was paid to provide help with. It was installed to deal with driveway runoff and worked perfectly at that. I needed drains for a neighbors' run-off. His $225 solution was that I should get an engineer to tell me. Couldn't even give me a clue as to what might make sense. As you will see in other reviews, my experience is apparently not unique."

"The other review is complete B.S. First Ray knows what he's talking about, and if he said palms wouldn't grow well they wouldn't. We hired Outdoor Creations to fix our numerous issues, and they knocked it out of the park. Previously we had rotated through all the big name lawn care companies, and when we contacted Outdoor Creations we were using Freedom Lawns. When we had our consult, Raymond Bray told us that our back yard was still dormant... it was July. Within a month after we fired Freedom Lawns and hired them I went from mowing the grass once every other week to twice a week. He can make zoysia thrive. Another thing, if you have a tree or bush that was planted by the home builders landscaper and it hasn't grown an inch since, there's a reason and Outdoor Creations can fix it. I won't lie their services aren't cheap, but you get what you pay for. I have since recommended their services to all of my neighbors."

"I hired Outdoor Creations to provide some consulting services for landscaping the backyard of our new home. The consultation was paid but there was no consultation plan or end deliverable. The consultant spoke randomly about items that he might do with the backyard and ultimately ended up saying I needed to hire someone else to provide him with a plot plan before he would do anything. He was rather aggressive and rude in his interaction and his knowledge of the local area was poor. For example, he suggested that it may be difficult to grow palm trees in the sandy soil (palms grow on beaches...my entire neighborhood is filled with palm trees). The area I am looking to finish had also been recently cleared of trees and was basically a blank slate. I inquired about receiving a report regarding the visit and there was nothing to be provided. He would not return my calls on 5 different attempts. I asked the secretary to issue a refund for the $150 consultation fee and explained that he showed up at an unscheduled time, provided no real information during the visit, and provided no report to summarize his recommendation for how to proceed. There was no response from them regarding my request for a refund."