J. Alden Fine Jewelry and Precious Metals

"On 12/19/23 I dropped off a ring to resize. On five separate occasions I was told a projected date to pick up jewelry. On 1/10/24 I spoke with owner who stated the jewelry could be picked up. Responded I would pickup ring on 1/11/24. I called the store prior to pick up and a staff lady told me ring was not done. I told her what owner stated. She would not listen, kept talking. I became frustrated and hung up. Owner called . Requested we talk. When I entered store he directed me to his office, shut the door and proceeded to lose his temper and tried to intimidate me. Seeing this was going nowhere I requested my jewelry and invoice. He would not take my credit card and demanded cash only. Owner was extremely rude and coupled with 22 days lack of fulfillment, his actions weren't warranted. Suffice it to say I will never use his service again. completion dates that werewere not met."

"Jody took in two of my vintage Omega watches and got them fully serviced in a very short amount of time! He took good care of them as evidenced by how much better they worked once I got them back and just how beautiful they were post-work. I am really impressed with Jody's knowledge around watches and will not hesitate to return to him for future watchmaking needs. Thanks!"

"Came to this place for a ring cleaning and was charged $25…and told that I’d have to come back for it another day. I was somewhat confused by that since the local jewelers near my previous home offered cleanings as a purely complimentary service (plus checking for any loose stones and tightening things up when needed), as well as being done within 10-15 minutes of me walking in. I’d never had to pay or leave the ring and come back later. When I asked (just out of curiosity) why it was a paid service for them when I’d only ever had it be complimentary at another jeweler, I was told it’s because “he polishes them by hand afterwards.” The woman behind the counter assured me it was worth the cost and it would be “like new” when I saw it again. They also tried really hard to talk me into getting the ring rhodium plated, which would have been another $50. I thought maybe it was worth the $25 for the “hand polishing” so I left the ring with them. When I came back for it (a week later) it looked…clean. But nothing special (or different from my previous experiences with the complimentary cleanings) at all. It definitely wasn’t an outcome that made me want to pay $25 again. It took too long, and wasn’t worth the cost. I’ll buy a cleaning solution and just soak it at home next time."

"Jody did a wonderful job of fixing my wife’s wedding ring after Kay Jewelers totally destroyed my wife’s ring with a botched repair. I am furious with myself for not going to J. Alden in the first place. The ring is beautiful now and we are thrilled. Our ring looks as wonderful as when we got it 43 years ago!!"

"Jody is by far the best jeweler I have ever dealt with. He allowed me to ask many questions and then he took the time to educate and explain each one. I took multiple pieces of jewelry to him that needed to be repaired in some way such as...replace missing stone, resize, reshape, redesign and polish. In addition, he did appraisals for me and his turnaround time for all of my jewelry was only a couple of days. Jody not only met my expectations, he exceeded them. While there, Jody showed me beautiful jewelry that he designed. His craftmanship is amazing! I would encourage everyone to go through their jewelry, take it to Jody and start enjoying your jewelry again. Jody is Lake Wylie's best kept secret!"