David Yurman,

4400 Sharon Rd M14, Charlotte, NC 28211, United States

"My husband and I did not feel welcomed at all! We came in for a return with hopes to find something else. We were not greeted by any sales associates upon entering the store. We expressed to the lady associate that we ordered my bracket online and it wasn’t the color we expected it to be once we received it. She replied “ yea well that’s because it’s only $300 “ with a smirk on her face.. excuse me!?!!! she didn’t even offer to help find us something we could have possibly liked even AFTER I complimented her DY bracelet she was wearing. Her response was “ yea mine is 24k gold”… and continued our return. Very dry not welcoming and we felt judged because we “only spent $300” we will not be purchasing from David yurman again. Horrible customer service at this location."

"I walked in the store today looking to purchase a gift. Although they were busy not one person greeted me. They could have said hello, someone will be with you shortly. Something. Not acknowledge at all. I walked through the store looking at different pieces. I left went to Neiman Marcus and Tiffany's. I had great service in both stores and they were equally busy. I made purchases from both stores. I think some of these stores underestimate the importance of customer service. I won't be back."

"I was in the store for over 15 minutes and not one sales associate acknowledged me. 3 other customers walked in and were assisted immediately in that span. I finally approached one of the sales associates and asked if I may look at something and she replied that she was already helping someone. Did not offer to find someone or be with me momentarily. I have purchased numerous Yurman pieces over the years at Fink’s Jewelers, so I went straight back to Finks and was able to purchase what I was looking for. Will not waste my time here again."

"We went to South Park for Birthday Jewelry shopping. We went in All the stores and I was not finding exactly what I was looking for. We were about to leave ,when we decided to just Pop in. Rebecca greeted us and she was so helpful. I saw a pair of earrings that I loved,but the stone was not quite what I wanted. She brought out several pairs,not on display and I fell in love. We ended up with beautiful earrings and we ordered a matching ring. The prices were very affordable. The service was excellent. Thank you for turning my day around."

"Beautiful merchandise and friendly staff at this location. It was my son’s first visit to the store & I’m certain in won’t be his last. Karoline helped him select a necklace and bracelet. He was flipping between gold and silver. She was so patient, friendly and knowledgeable. The store is packed with many styles and selections. You really can never go wrong with a piece from David Yurman."