Access: Supports for Living
21-23 Grand Street, Newburgh, New York, United States
About the Access: Supports for Living
Access: Supports for Living is a health institution located at 21-23 Grand Street in Newburgh, New York, United States. They provide a wide range of support services to individuals in need, including mental health services, substance abuse treatment, and healthcare assistance. With a dedicated team of professionals, Access: Supports for Living strives to help individuals achieve their highest level of wellness and independence. Their compassionate and personalized approach sets them apart as a trusted resource for those seeking support in their health journey.
Reviews of Access: Supports for Living
"I live about 1.5 miles (3 min) away from this facility but suffer from severe nerve damage limiting my ability to drive & use my dominant arm from 5 surgeries. I was sent there by Brianna a former staff member responding from 311's crisis mobile mental health line who came directly to my house to assure me this would be the answer, would have a Care Manager & help with housing & a cab that would not have issues. None of this was true. I presented this question to her preemptively as this is often a case with MAS. The cab company was not even the same one on the invoice ID and her number was also incorrect on the form dialing some random person & right then & there any assurance that they would help me started to show cracks. B/c both local hospitals did not have enough beds & would not take patients this week & I was desperately seeking anything along the lines of a social worker to to help with my physical disabilities & circumstances surrounding my basic means to live rent money, & the process of disability money for many months if it is even approved for someone as young as me. I have NEVER had a mental health diagnosis in the 10 years I have been seeing a Psychiatrist for post surgical damage & pain, but after dealing with these people I think I have PTSD seeing the name ACCESS. Receptionist 'V' treated me like a criminal when I cannot sit or stand long & INSISTED I wait for the cab outside and i call for instead of them. Receptionist 'V' declared that she didn't know how to logon the the MAS website to cancel the failed cab company in order to allow my usual RELIABLE driver to come who was able & willing, or willing to call medicaid transportation cancel the late cab to to allow him to do the trip . He can only do it if they remove MAS trip that clearly wasn't coming after 3.5 hrs. 311 Crisis line, again, the only number i dialed to find out & be scheduled in refused accountability & ignored calls & said that Access should be able to fix the Medical transportation. Instead I waited 4.5 hours while Receptionist 'V' was rude & condescending & asking me to do her job with one hand, to arrange my ride while she was deliberately ignoring me & complimenting the other staff's dress & various other things in the period i waited & displayed no sense of professionalism or any concern if I were to get home in a timely manner. I would give this place negative stars b/c they force as many forms of unnecessary M services to milk your Medicaid for services you don't need & are unwilling to call a regular cab for a 1.5 mile drive after their mistake. This business does not care about their reputation only billing medicaid. After they billed me i was invisible the minus Receptionist 'V' attempting to blame ME for the cab issue when it was their (former) staff Brianna who arranged the MAS trip & assured that the cab company was open. Not only did I not get a case manager have ANY discussion regarding housing but I was stuck there the entire day & i am sure they billed hundreds of dollars for the 10 minute appointments my blood pressure and weight were measure but were unwilling to recognize their mistake & call a 10 dollar cab. For anyone w/ disabilities the two members who took no accountability are the most rude staff i have ever seen unwilling to assist with medical transportation for HOURS. I did not get home until 5 after my 12 apt. this place was heavily promoted as a resource for housing & disabilities but it is just another scam where they milk medicaid with unnecessary services you didn't ask for & ignore you as a person. I was actually blamed for their mistakes getting home. If u need help with housing they will only waste ur time. All they care about is billing Medicaid for their own salaries & services you did not ask for or need. I was patient the 1st 3.5 hrs; i needed my medication and told her it was UNACCEPTABLE after hour 4.5 hrs &. Receptionist 'V' was rude as she 'escorted' me to the cab. tldr: 4 hrs, took blood pressure, weight, billed medicaid?$ but WONT CALL $5 CAB,"
"I went two times and did not like the service they provided. I was told it would be possibly 3 months or more before I could see a psychiatrist. In the meantime, I could do a walk-in. I've never heard of such a thing. The more I research this establishment I'm finding poor reviews about their services. I'm feeling really discouraged. I think it's best I start looking for another place for my psychiatry."
"I WISH I COULD GIVE THEM 0 STARS. THEY TOLD ME TO COME BACK SEVERAL TIMES IN THE SAME DAY TO GET MY MEDICINE. THEY ARE USELESS. EVERYONE SINGLE ONE OF THEM."
"Just grand..."
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