KAY Jewelers

"Upon waiting past the promise of a repair date, I called the store today which is the second day in a row. Jan answered and immediately I could sense she’s must be having a bad day! She got upset after telling her that what she said was told to me yesterday and never followed up on. She completely cut me off saying I don’t know what they told u yesterday. When I say if I didn’t have to be at work I would have come to the store and addressed her myself. I let her finish her hateful phone etiquette to a customer ( ME) I paused and begin to speak again telling her I didn’t appreciate the way she was delivering her message and she was like we are busy and hung the phone up! If RUDE was a person, if POOR communication skills was a person, if poor PHONE etiquette was a person, Jan it would be you! I’ll call and speak to a manager soon!"

"Adrianna was such a big help and showed us many options for our engagement rings. 10/10 would recommend her as she is knowledgeable, personable, and a great asset to the Kay Jewelers brand! We are so happy with our purchase!!"

"I ordered a set of earrings and when they arrived the packaging was sub-par and, I'm assuming, resulted in all the stones being damaged. I called this store, told them the issue, and asked them to order a set so I could come in and exchange them. They said I had to either order, and pay for, a new pair to be shipped to the store (which could also come damaged) and then I could return the old pair or make two trips to the store, once to return the old pair and order a new and a second trip to pick up the new pair. Both of these options are unacceptable and add unnecessary burden to the customer when their company made the mistake. It is outrageous that I am expected to jump through hoops when a company cuts corners to, presumably, save money on packaging. Customer service is very important to me and Kay really dropped the ball on this. I will be buying jewelry for my wife at a different establishment moving forward."

"Patty was absolutely the best to work with. She helped us so much making the buying experience so memorable. I will definitely be back. It was also the most personalized and heart felt sale I have ever taken part of. Just loved it so much."

"I went to pick up my engagement ring enhancer for our wedding that was one week away. My engagement ring did not fit into the enhancer because it was not said to us that they needed to be sent out together to be sized! I had a slight bridal meltdown because it had to be sent out again with only a week to play with. KEAIRA stepped in and from the beginning was very welcoming and helpful. She worked some magic and called the local shop who does the work. She drove my rings herself to the shop and assured me a 3 day (by Monday) turnaround. I did not even make it home after leaving the store before she called me back to come try it on! My ring and enhancer fit!!! She cleaned it, checked the diamonds, and told me she was glad that she could help! This lady needs a great big bonus! I could have hugged her neck for this! She literally made my whole Friday! Thank you KEAIRA!!"