CountryMax - Dewitt

"The Cicero store manager, Charlie, exemplifies true care when it comes to his customers. What he did this past Wednesday night needs commending this store and manager. I was left with my son's dog who ran out of dog food Wednesday night and in a rush to get to this store by closing-7pm, I panicked as a snow plow was in front of me driving 10 miles below the speed limit. I called the store twice letting them know I was on my way. I got there at 6:58 and Charlie (the manager) said he would have waited for me to get there! What awesome service but even more, what an awesome person! Thanks jl"

"Just bought my almost 5 year old his first pet... A Pink Toe Tarantula... The folks there couldn't have been more helpful! Super nice, very thorough with answering questions. Thanks again!!!"

"This store has a fantastic selection and friendly service; however, I sadly must question the care of the small animals in their possession. My husband and I were interested in a guinea pig recently, and when we stopped into the store for the second time (as we were considering purchasing him), the associate went to pick him up and he was immediately lethargic and laying on his side afterwards. It took us calling the associate back to inform them that the guinea pig did not appear well, at which point they took him into isolation. His nasal passages were visibly clogged and his breathing was distressed. I left my name and number and requested a status update on the guinea pig either way, which they acknowledged, and never heard back from anyone. I can only assume the poor fella didn't make it. I own several small animals (all which have come from adoption centers to-date), and understand some are susceptible to illness at birth/very young ages. Additionally, I understand some stores carry animals from questionable breeders. I am surely hoping CountryMax is doing business with reputable breeders, and this was a one-off occurrence. However, after this experience, I am saddened by what we observed, and simply wish I heard back from a management member about the status of this animal."

"HORRIBLE CUSTOMER SERVICE So I took my dog in to use the dog wash and waited in line. First, someone comes out of the office and takes the guy behind me in line without even acknowling me. Then when I get into the dog wash area, the water quickly got too hot. The handle only turned the hot water on and off, it doesn't lower the temperature. There is no intercom or button to summon help in the room, so I walked out looking for someone. No one in sight. I didn't want to leave my dog in there to go to the counter, so I stood in the main aisle and waived my arms to get the cashiers attention. I yelled down that I needed help. I heard her over the intercom page someone. And then I waited. And waited. And waited. No one ever came. No one bothered to check and see if we were ok. Thankfully I figured out that I could pull the handle off the hot side and move it to the cold side. I finished her bath and as I was leaving told the cashier how ridiculous it is that there are no signs letting people know to do this, how no one came to check on us, and how lousy their customer service is. For all they know, it could have been a serious issue."

"Originally I thought this was a small little garden nick nack store. I'd never gone in. Today though I stopped by to eat at Five Guys and decided to have a look around, I was looking for some seeds. Wow this is a huge store and they sell so much more than nick nacks. It is full of garden, farm, equestrian, livestock, local canned foods, canning supplies, gosh they have so much stuff. You can even get dog food and from now in I will. This is a family owned store, though th y do have several locations. I bought several things today including things I needed and things I didn't. Rather than drive out to Tractor Supply from now on I'm going here. It's closer and more fun. The staff were so helpful. Never heard of blue popcorn so I bought a bag. Yummy stuff. Get some, fry it with coconut oil and you'll have yourself a nice snack. Get some more. Seriously though this is a great store and not little by any means."