MMS 700 Mc Clellan Street, Schenectady, NY 12304

"I’ve been going to this OBGYN for a couple of years now so I know I already like the office/my provider, but prior to recently all of my visits were for routine check ups. I recently had to go in for a procedure (my first time getting this procedure done). I was nervous. My provider, JENNIFER IOVINELLI, was absolutely wonderful. She was so kind, reassuring, and gentle. She walked me through every step and took the time to answer all of my questions. I had worked up the procedure in my head and was fearing the worst, but it turned out to be the exact opposite. I can’t recommend her enough."

"I’ve always had a great experience! Jackie is my OB and is literally phenomenal and like a bestie when I’m there! Dr. Steir did one of my c-sections and was incredible both leading up to, during and after surgery. Highly recommend!"

"I have been coming here for years for GYN care. I have always been treated kindly. Dr. Steir is really kind. I find the reception staff to be extremely competent and I have never had an issue. Definitely recommend."

"The reception staff at the Schenectady location is extremely unprofessional and exceedingly rude to patients in person and over the phone. They are incapable of effectively doing their job and retaining patients due to mismanaging information. I have never felt more disrespected at a medical office in my life. To feel like a burden to be seen and treated with disrespect is unacceptable. The staff here is just awful. I wouldn’t recommend anyone I know to go here or to this practice at all. For an OBGYN office I would expect the people to work here to have empathy and compassion but they absolutely don’t. Women face enough medical shame and stigma and they don’t need it added on at a OBGYN office. To make matters worse, they have a bad habit of charging you a late fee and/or no show fee even if you cancel an appointment within the appropriate time frame they set and then try to pursue you for it as much as they can even if they are in the wrong. They will falsely charge it to you and then continue to raise the charge or pester you to pay even years after you formally leave the practice as a patient. Patients should not have to pay a long standing fee because reception cannot do their job correctly or are incapable of recording information properly. Save yourself some time, money, and trouble and please go somewhere else."

"It is the reception staffing and office manager, Shauna, here that are extremely unprofessional, rude, and unfit to interact with patients even remotely. Two months after my annual checkup, I received over a $1500 bill from the office. After speaking with my insurance company, I was made aware that reception had never run my insurance that ended up being out of network. When I brought this to the office’s attention, I was informed that it was a mistake on the receptionist’s end who, at the time, was in training and has since been fired. The receptionist assured me, as did the provider, Jennifer in the exam room when I specifically asked, that the office checks eligibility before providing any care or treatment, and if there was any doubt regarding smaller, privately owned insurance companies, the patient would be encouraged to reach out themselves to check coverage. That was not the case for me in this situation. When bringing the matter to Shauna, the office manager, in order to prevent future patients from potentially going through the same problem, I was met with extreme hostility and patronizing superiority. Shauna repeatedly interrupted and talked over me in order to place the entire responsibility on me, the patient, informing me that if I was unhappy with the care I received then I should simply not come back. Having already accepted the fiscal responsibility of settling this bill that should have been covered 100%, I was appalled at the lack of empathy and compassion from this condescending woman. While I don’t have anything against the providers themselves, I would NOT recommend the Schenectady office to anybody."