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Nuvance Health Medical Practice - Obstetrics and Gynecology Highland
514 New York 299, Highland, New York, United States
About the Nuvance Health Medical Practice - Obstetrics and Gynecology Highland
Nuvance Health Medical Practice - Obstetrics and Gynecology Highland is a trusted healthcare institution located in Highland, New York. Our team of dedicated doctors and health professionals specialize in providing comprehensive care for women's reproductive health needs. From routine check-ups to specialized procedures, we are committed to delivering personalized and compassionate care to our patients. Visit us at 514 New York 299 to experience the highest quality obstetrics and gynecology services in the United States.
Photos of Nuvance Health Medical Practice - Obstetrics and Gynecology Highland
514 NY-299, Highland, NY 12528, United States
Opening hours of Nuvance Health Medical Practice - Obstetrics and Gynecology Highland
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Nuvance Health Medical Practice - Obstetrics and Gynecology Highland
"New review March 2023: Out of desperation and a lack of options I tried this place again. (This is for the general practice there not the OBGYN clinic.) Like another reviewer mentioned I had Dr. Andrey Takhtovich and I can't recommend him. He gave me bad vibes and made fun of my tattoos among other awkward interactions. I got test results and, like last time, it was IMPOSSIBLE to get a doctor to give me analysis or next steps. I had numbers that were dangerously out of range but that didn't seem to spur anyone into action. They abandoned me. Like last time, I had them fax my records to my old doctor in NY. It'll be the last time I give this place a chance. Just an unmitigated disaster. Original review May 2022 (1/5): Please avoid this place!! It is a nice-looking facility but it is IMPOSSIBLE to reach someone like a nurse or doctor. Their website doesn't have a digital communication portal and their phone line is ALWAYS busy. I have tried for nearly two weeks to get test results that they told me are ready, but I literally cannot get them. I wait on hold for 10 minutes and then they hang up on me. I leave a message asking for a callback. I demand someone speak to me. Nothing! Last time I had a doctor's visit, I waited in the room for 30 minutes just trying to get some blood drawn and nobody showed up so I just walked out. I am getting them to transfer my records back to my old doctor in New York City. I have never seen this level of mismanaged reception in my entire life."
"Atrocious service. Not the quality of people, but the number of. Office staff, nurses and doctors are all good. I cannot call and get someone to help me on the phone. I mostly just leave messages with their non-specific answering service or if I do get someone on the phone I'm immediately put on hold for a long time. Almost every single time I try to contact them. For a conglomerate buying up a bunch of different medical practices they offer me no advantage. It's hard to navigate, the billing is disjointed, their systems sometimes are linked and sometimes aren't."
"Ugh!! They Don’t answer the phone! On hold 9 minutes then they pick up and stick hold again for another 10 minutes. If you happen to get stuck at work mandatory overtime and reschedule when they have an opening they don’t refill your medication while your waiting. I’ve been on this med for over 30 years and had to go without till next appt which thankfully is 5 days from now. Wish Dr. Heffernan was still there but I see why he retired along with all the office staff since Nuvance took over. Soon to look into other options even though this is close to home. * a staff did say they get a lot of complaints but says it’s the fault of the phone system they use."
"As others have said, when calling to book an appointment, be prepared to be placed on hold for a long time. Be prepared for your appointment to be booked several months out. And when you do have an appointment, be prepared to wait. I prepped my 4 year old (in tears) for an 8:30 shot today, finally a nurse called us in at 9:05 to say they did not have the shot. What? We waited 4 months for this appointment and got my daughter all stressed out just to go back home without a shot. We are going to look for another healthcare provider at this point."
"This review is for primary care at the same facility. I called the after-hours service yesterday because I had run out of a medication and was experiencing severe withdrawal symptoms. Never received a call back from the on-call doctor, which is highly unprofessional, to say the least. Instead I set up a telemedicine call with a local emergency clinic and had them send a prescription to a pharmacy that is open on Sundays (mine was closed). The clinic doesn't accept my insurance, so the service cost $90. But suppose someone couldn't pay or didn't want to? Patients shouldn't be forced to use other practices because Nuvance is too unprofessional to return calls and take action when a patient is suffering."
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