AAA Schenectady 1626 Union Street, Schenectady, NY 12309

"My 2018 Honda would not start and was displaying all kinds of system error messages on the dashboard so I called Northway AAA to have it towed to my Honda dealership. When the AAA driver arrived he tested my battery and found it had a bad cell and explained that’s why I was getting all the system error messages and offered to replace the battery saving me a trip to the dealership. The driver’s name was Asheed and he was very professional and knowledgeable. He showed me the test results and explained why the battery needed to be replaced. He quickly installed the new battery and my Honda has been running fine ever since. I highly recommend Northway AAA!"

"I put in a request for a tow this morning on a snowy day. Asheed responded quickly and was very professional and knowledgeable. We appreciate his help during a stressful time on a snowy morning!"

"On 10.31.23, Gobin and Asheed responded to my request for emergency roadside assistance. Both gentlemen were professional, knowledgeable and easy to deal with. They assessed my needs and sprung into action. They were fantastic to deal with."

"Called for a tow yesterday Friday the 13th around 4:30, pickup location was caliber collision. I wait about 40 minutes for the tow truck to even be on its way, then i wait another 20 before i get a call saying they need to confirm with caliber that i have no existing charges or bills, which is understandable. They then call me back after caliber closes and then tell me that they cant have my car towed because they cant reach anyone there. So i try everything i can to explain that i didnt have my car looked at by them and didnt have them do any work, like getting the key back from caliber with a tag on it from them but no the person on the phone wasnt having it, i even asked if i can just drive it off there property and if they can pick it up then, and said no that they need to call back when there open which is on Monday. Thanks for wasting my time and the tow company's because you guys dont call right away to confirm you can pick it up. Now i have to wait 2 days just so i can get my car towed because caliber isn’t open on the weekends."

"Went to the site yesterday 14-Sep-2023 to get a pic taken to renew my passport. Was welcomed by older lady with an attitude, dont know if it was because it was close to closing. She stated "We are unable to take your pic because your hair is too short". Wierd issue for a business to have especially with the existence of so many cameras in this country. Trying to reach a higher up to understand the situation better because it should be listed on their website to avoid someone wasting time and money going there."