Alexander Protosow: Allstate Insurance

"I have been a satisfied customer for almost two years. This agency (and my service agent) have given me prompt answers to my questions. And she has saved me money on both auto and homeowners coverages. I am not local to their office and have conducted all transactions via phone and internet."

"I had a terrific experience with Alex and his team. I switched to Allstate because of him and saved a significant amount of money with better coverage. Above everything else is the professionalism and patience they exhibit as well. Highly recommend!!"

"Using roadside assistance has been a terrible experience. I called Allstate at 6:40 AM the tow truck did not get to me till around noon!!!! The representative was very rude as well at the tow company. I told them my specific location and after waiting about 2 hours they called to tell me I was on a restricted road. Then they pushed back my time 2 hours later. The worst customer service!!!! When I was with Geico, I was never treated in that manner. I will be sure to switch over to Geico after this fiasco."

"Alexander went above and beyond after hours for my customer to get him insured and driving. I work at a dealership and this customer was such a nice person but unfortunately had a difficult circumstance. I really appreciate the extra effort he put in to make sure we had everything we needed to get him legally driving. You certainly don't see that very often. Very very appreciated."

"I would not recommend this agency. My first contact with them was a call which the caller said was a survey by some insurance institute. They asked if I would change insurers if I could save money and then connected me to one of there agents. I received a quote for both auto and home and was told it was a guaranteed price. Within a month I relieved a bill for additional bill for $96 on my home owners. I called to ask why and was told it was due to my distance from a fire hydrant and this was new to NY State. My previous insurer mentioned this to me years ago. Them at the end of our first 6 months our monthly bill increased by over $20 per month with no claim, tickets of accidents. I asked why and was told we did not qualify for discount one one vehicle because we didn't drive enough miles. We are currently looking for another agency and would strongly suggest you keep away."