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US Financial Life Insurance Co
100 Madison Street, Syracuse, New York 13202
About the US Financial Life Insurance Co
US Financial Life Insurance Co is a reputable insurance agency located at 100 Madison Street in Syracuse, New York. Our dedicated team of professionals is committed to providing top-notch insurance solutions to protect your financial future. With a wide range of insurance products and personalized services, we strive to meet the unique needs of our clients and ensure their peace of mind. Contact us today to learn more about our offerings and how we can help you secure your financial life.
100 Madison St, Syracuse, NY 13202, United States
Opening hours of US Financial Life Insurance Co
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of US Financial Life Insurance Co
"This is the worst customer service company I have ever dealt with. Asked for info to upgrade a policy. Received an email a year later asking if I still wanted the information. Been trying to transfer cash value to another entity for over four months. In following up they told us the check was sent a month ago. I believe this was a lie and they never sent the check. Always saying they will elevate our claim but it would take a week to approve and process. This should be done in a day."
"Absolutely awful. If I wasn’t 63 going on 64 I would cancel this policy and get another. Customer service is awful. I can’t speak to anyone in the United States. You know, HERE! I get notices constantly that my policy is ending. I loathe this company. Do NOT get your life insurance through them."
"How can it be possible that our great nation has been sold out? Given away! After 20 years of being with this insurance company, now they will not even answer the phone in te United States. I have tried calling them several times but only reach people in Asia. People who cannot understand what you are even asking them. Not their fault, but they will never be able to relate in conversation with us because their culture is on the other side of the planet. Just because we can connect by telephone doesn't mean that we can can receive the service that we deserve as customers. Undoubtedly answering the phone from their hut in India or Pakistan? Only hearing echoes when they talk. Hearing everything from Chickens in the background to water running etc. I didn't sign up for this! I didn't purchase my insurance from one of these people. We will never consider doing business with this company again! Their customers come last! They have sold out this country for the love of money. Follow the money......"
"I'd give zero stars if possible. Avoid this company at all costs. Customer service is terrible, and seems to be outsourced to a third party in India. They raised my premium 6-fold, so I cancelled the policy to a rep (in India) and with a followup letter. The still withdrew the new premium from my account. I again contacted them, they acknowledged the error, and promised a refund within 15 days. It never arrived. I called again, and they again acknowledged the error, and I was told a supervisor would contact me within 5 days to process the refund check. No one ever called, and the refund never arrived. Now have filed complaint with Better Business Bureau to try and move this forward. Do yourself a favor - get whatever services you are looking for elsewhere from a company that actually values, and doesn't take money unauthorized from, their customers."
"My father had a policy with US Financial for many years before his death last summer. US Financial was the most upsetting company we had to deal with through the process. They finally paid the policy but here's what it took: 1. Filing a formal complaint with my State Board of Insurance 2. Finding the board members on their site at HeritageLi.com 3. Finding a class action attorney who successfully (and recently) won a large settlement for $38M against this company. 4. Communicating my plan to continue pursuing this matter through all channels necessary. After all that, they paid promptly and we did not go to court. I encourage you to look at your state's complaint record for U.S. Financial. In Texas, their complaint record is the worst my agent had ever seen."
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