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Fidelis Care - Rego Park Community Office
95-01 63rd Drive, Queens, New York 11374,
About the Fidelis Care - Rego Park Community Office
Fidelis Care - Rego Park Community Office is a health insurance agency located at 95-01 63rd Drive in New York, United States. This institution provides a range of health insurance services to individuals and families in the community. Whether you are looking for coverage for yourself or your loved ones, Fidelis Care offers comprehensive plans to meet your needs. With a focus on providing quality care and support, their dedicated team is committed to helping you navigate the complexities of the healthcare system and find the right insurance plan for you. Visit Fidelis Care - Rego Park Community Office today to learn more about their services and how they can assist you in securing the coverage you need.
Photos of Fidelis Care - Rego Park Community Office
95-01 63rd Dr, Queens, NY 11374, United States
Opening hours of Fidelis Care - Rego Park Community Office
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of Fidelis Care - Rego Park Community Office
"Such a bad costumer service . Each time they update a portal I have an issue with them either applying premium payments to only one child instead of 4 or showing balance from years ago . Always have to call multiple times to get to the person who will actually look at the issue and try to resolve . For the most part they just take your information , say they created a ticket and then they will call you soon to follow up . Of course no one call. Paying highest premium for kids and I can’t even get a call back to resolve an issue . But you will get at least 3 call from 3 different people reminding you that they payment for the month after , not even upcoming month , but a month after is due . Ridiculous."
"Trying to reach someone about home care services to make an appt. They called but didn’t leave a voice message and only called once. When I called back I was told they didn’t have a call back number and to wait until I get a call back. Who doesn’t have a call back number? It’s been two weeks already and if I don’t get a call this week. I’m changing to another health insurance. Makes no sense."
"" Fidelis, the worst company I ever worked with." Fidelis is the worst insurance company I have ever worked with. I am a physician for the past more than 30 years, currently practicing in Brooklyn, NY New . The worst over all experience I ever had with any insurance company is with Fidelis Care. Totally incompetent customer service, and garbage quality provider relations department. Customer service or provider relations with keep you on hold for a long time, calls will be dropped, no one will call you back. You leave a message, no one will return the call. You send an email, you will never get a response. This has happened several times. You ask the info about the agent/staff of your area, you will not get the info. I called today at the provider relations and asked to speak with the head of the regional office, I was told, we don't have this information. No name or phone number was given to me. I don't recommend Fidelis care either to a fellow physician or to a patient."
"Terrible. I made a horrible mistake and switched from UHC to Fidelis. I will regret it every day until I can switch back. They have denied a prescription despite my doctor advising that their alternatives have not worked for me. One of them caused a severe allergic reactions. They sent not one, but five separate envelopes to deny it. Postage, handling, their operations team, their paper (32 pages). That money could have been applied to my prescription. I had to buy it full price and I'm using it every other day to make it last."
"IF I WAS ABLE TO, I WOULDN'T EVEN GIVE THEM ANY STARS!! We received a phone call from the patient advocate inquiring information regarding Fidelis medicaid acceptance. The representative was extremely unprofessional when discussing the matter with our office representative. They became irate because the information given was not what they wanted to hear. Their response being, "I've been working here for 1 year and I know what I'm talking about." before they abruptly ended the call by hanging up on us. The lack of professionalism towards another person in the same medical field only leads me to wonder how they interact with customers who call in with questions regarding their personal insurance coverage."
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