Fidelis Care - Flushing Community Office
135-16 Roosevelt Avenue, Queens, New York 11354,
About the Fidelis Care - Flushing Community Office
Fidelis Care - Flushing Community Office is a health insurance agency located at 135-16 Roosevelt Avenue in New York, United States. Our dedicated team is committed to providing quality health insurance coverage and personalized service to the residents of Flushing and the surrounding community. Whether you are in need of individual or family coverage, our knowledgeable staff is here to help you navigate the complexities of the healthcare system and find a plan that meets your needs. Visit us today to learn more about our insurance options and how we can support your health and well-being.
Photos of Fidelis Care - Flushing Community Office
135-16 Roosevelt Ave, Queens, NY 11354, United States
Opening hours of Fidelis Care - Flushing Community Office
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Fidelis Care - Flushing Community Office
"Everyone from the office manager, security officer and Sandy Ng were friendly, professional and efficient. I was put at ease after weeks of all the confusing television commercials about updating my insurance. Good Show Fidelis Flushing Office."
"Unpleasant unprofessional service by Yi ling Wang; arrived 8:55am Aug. 29, was told to wait till 9am, then just ignored without any interaction, when I approached Yi ling Wang got upset and aggressive. If you don’t like your job, don’t come to work, especially an insurance agent."
"I did not feel welcome in this office. I was not greeted upon walking in and was immediately denied of services (without further inquiry). The ladies in the front desk were very unprofessional when approaching me. I strongly believe that had my background been Chinese, their approach towards me would've been a better one. I walked out and called a NYSOH representative and successfully received the help I needed."
"Fidelis Care Corporate must do an investigation as the entire staff of this branch needs a major overhaul. My mother and I went to visit this community office to sign up for one of their Metal Plans and the whole experience was one of the most insulting experience I ever had to deal with. Oh Jesus where do I begin, as a Chinese American if I can find a place that has hit every negative Chinese stereotype then I have found the golden goose. To give credit when credit is due, their office is located at a fairly new office complex in downtown Flushing, the complex itself is clean, modern and the office itself is easy to access. However for my overall experience I can't say I'm too surprised, as I am very familiar with the Chinese cultural and ethical stereotypes so I wasn't expecting 5 star service but I did expect the process of purchasing a health care plan to at least be straightforward and pleasant since I brought my mother here to be their client, and you would think they would be more precarious at the minimum in order to close the sale. If you are entering for the first time you immediately realized you have no idea what to do and that's when of the problem starts, there were no signs anywhere to instruct you what to do and the only hint is a clip on board with a stack of papers on the front desk and I know this a problem because I see people coming out of the elevators wandering around and going straight to random cubicles asking agents what to do. The biggest insult is the agent we were assigned too, as I simply asked her a question that we were told that Fidelis Care Metal Products are HMO and she immediately snapped at me with a derogatory tone telling me this is a PPO plan and I asked her that I called Fidelis Care directly and they assured me that they do not distribute PPO plans for ACA based health insurance. She immediately accused me of second guessing, and waved me off like a child saying I have no idea what the hell I'm talking about. Because of her derogatory gestures I raised my voice, and told her I called customer care several times and she eventually softened her tone and told me that I was misinformed. All said and done we got the plan we wanted and all we had to do is to make a first payment and this is when the turmoil continues. We told her we will make the payment the next day and she told us it was fine as the plan doesn't start until March. But because I don't have the paperwork and my mom left the paperwork in her car and it was also too damn cold outside because of the polar vortex so we don't know what the actual balance was . So my mom simply called the office and was transferred to the agent that we are assigned with, and her infamous attitude immediately kicks in telling my mom you should know how much you should be paying, and that she wouldn't know. Because of her snappy remark my mom responded by asking to speak with her supervisor and file a complaint against her and only then does she immediately relented and told my mom her actual balance. Also to top it all off the only way I can pay is to bring a blank check to their office, which doesn't make any sense because Fidelis allows first time payments on their official website! This whole experience especially with that agent is pretty much a really bad joke, she is probably so used to speaking with other clients like this because most of the people in this neighborhood don't speak English, or have complicated backgrounds and status that deter them from speaking up."
"My experience was a good one, it’s a newly renovated space with tons of seating. The front desk person was very friendly and helpful and Ms. Carmen who took care of all the paperwork was very friendly, and helpful as well. I do remember two years ago when it was a small, cramped office but not anymore. Definitely a big upgrade!"
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