SEPHORA 1 Walden Galleria, Buffalo, NY 14225

"I get that its busy and the holidays, but shopping there the other day was not a pleasant experience. I don't normally go into the store, most of my purchases are made online. The staff there were rude and quite frankly annoyed simply that there were customers asking questions. Especially the woman at the register who was explaining that December birthday gifts were unavailable, only points available."

"Ordered an item online as a holiday gift on 11/09. I received the product 11/14. Weeks later, I found the same item on sale on the manufacturer's website as a Black Friday special. I chatted with Sephora and they would not refund the difference. I ordered another unit of the product direct from the manufacturer. When I finally got my new unit and went to Sephora to return my product today, 12/11, I was told it's been over 30 days and I can only get merchandise credit. I'm dissatisfied because the retail workers were not able to assist with a meaningful product return. Additionally, the item was received fewer than 30 days ago, so it should still be within the window. I don't shop at Sephora, the product is unopened, and I'd like the money back on my MasterCard."

"Best experience at a beauty store ever. Gigi helped me and was so patient when matching me with a liquid foundation. She used their new shade matcher where they take acouple pictures of your skin and it generates matches for you. She was a perfectionist and sampled 3 different shades on me until we got it perfect. I ended up getting a liquid foundation from Makeup by Mario and I kid you not the first day wearing it at work I got compliments on my skin. I am so happy!!! Amazing customer service from Gigi!"

"There are so many amazing people that work at this location that I’ve gotten to know on a first name-basis just from being a frequent customer. They don’t hound over you or annoy you like I’ve heard some other Sephora’s do. And whenever I do need help, they never act annoyed or bothered. They do a good job of keeping items in stock as well."

"I had the best experience at this specific store, thanks to Charlene. She was so friendly and enthusiastic about helping me out. I could tell that Charlene had a lot of experience in the makeup and skincare field before I even asked. The explanations and recommendations on different products are so very appreciated. I left the store with more than I went in for, and I felt confident and content with my purchases. I will continue to go to this store, in hopes of Charlene being there to assist me."