SEPHORA

"If I could give this review a negative star I would. The customer service here is ATROCIOUS!!! I had placed my first and last curbside order at this location. When I got the email giving directions to park at the designated parking space but saw that there were empty parking spaces, so I had to go in the mall. Once in the store. I went to an associate and explained the situation in the parking lot. She said she understood, that they were short staffed and wouldn’t be able to send someone out. She then INSTRUCTS me to STAND BY THE REGISTER the cashier would help me. As I am walking away, I HEAR RADIO THIS ON THE WALKIR TO OTHER ASSOCIATES/CASHIERS. I did as instructed and was ignored by the cashier. She didn’t even acknowledge me. MIND THIS WAS RADIO’D BY THE ASSOCIATE PRIOR.This goes on for eight minutes. Then this young lady comes up to the register to pickup her online order. This is when I got fed up!!! I approach a young lady with badly dyed red hair and tell her what’s going and that I am now running late for work. She barely listens to me, tells me she needs put something down and with snarky attitude I need to wait online next. I tell her I was instructed to go the side of the register. At this point I was so annoyed and P.O’d by the disrespect and poor customer service, I grabbed my order and left!!!! As previously mentioned earlier. This is the first and last I will do a curbside order. As well as shop at this store. If I wanted attitude from 20 somethings Ill go to the MAC counter in MACY*S"

"Did buy online and curbside pick up. When I shower up it stated I needed to come in. Then I was told by the staff that I need to wait on line as they are all with clients. I did all this to avoid issues with lines and walking through the mall. If that is the case you really should be making your customer aware!"

"One of the employees at this store was extremely loud and rude for no reason. I had to return something and I guess she had a bad day and decided I was her person. Terrible attitude."

"The had a great experience Shy was so helpful and helped me match the makeup to my skin with a scanner which was cool n tried it on me . I bought some good products."

"The store is ok. The one thing I don't like is that they rarely have samples or don't like give them. That is why I won't be ordering and sending to store anymore because online I can get samples. And I usually buy more stuff after I picked up my order, so if would be great customer service to start having/giving samples."