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Hernas Veterinary Clinic
1235 Gerling Street, Schenectady, New York, United States
About the Hernas Veterinary Clinic
Hernas Veterinary Clinic is a leading veterinary care institution located at 1235 Gerling Street in Schenectady, New York, United States. Our dedicated team of skilled veterinarians and staff provide compassionate and high-quality care for your beloved pets. From routine check-ups to advanced surgical procedures, we offer a wide range of services to keep your furry friends healthy and happy. With state-of-the-art facilities and a commitment to excellence, Hernas Veterinary Clinic is your trusted partner in pet care. Contact us today to schedule an appointment for your pet.
Photos of Hernas Veterinary Clinic
1235 Gerling St, Schenectady, NY 12308, United States
Opening hours of Hernas Veterinary Clinic
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 16:00
Saturday:
08:30 - 11:30
Sunday:
Day off
Reviews of Hernas Veterinary Clinic
"The woman who answers the phone is very rude and condescending. I run an entire customer service based business and would never talk to anyone the way she talks to people. If your pet is having an emergency or just needs regular vet care, do them a favor and find someplace else. The vet might be great, (she is actually very nice) but the staff is definitely not. Compassion should be a requirement of the job, so when someone calls in a panic because they think their pet is dying, they don’t get treated like a bum hanging out on a corner."
"If I could leave zero stars, I would. There were definite red flags from the beginning with this clinic. We took our dog in for a routine dental cleaning and tooth extraction. She came out with an extra surgery that we did not consent to. When we asked why the extra surgery was done without calling us first, they stated that they "thought we would be cool with it." This is completely unethical. They removed a mole, which we knew was a mole and did not ask for it removed on her side. It required her now having stitches to now have to return to the vet to take them out. When I said that this was now a burden on me to take off of work another day to take her back to the vet, we were told we could "take the stitches out with nail clippers." The saving grace of this veterinary clinic is Dr. Harnell and it's unfortunate she wasn't the one handling our dog at the time. I requested her records from them, and since they are handwritten, they wrote in on different places on the records "mass removal" as if I asked for that. Again, unethical and fraud. The communication in this vet practice is poor and they love collect money. The list goes on and on regarding this unprofessional practice but this was the last straw for us."
"Don't ever use these people they only care about money.!!! Paid over 3k for a surgery my dog had and he has something going since surgery with his head and ears now. Made appointment during July 4th holiday had to cancel because I didn't have the money. Tried calling before 24 hrs but due to the fact that thier voicemail was full couldn't call until July 5th in morning 7am day of appt. Now they want 50 plus all fees to see dog which I think got infection in that filthy back room they call a hospital. Even before having surgery Vets compassion sucked with her not good not good diagnoses. Until she knew we could pay the 3k plus. Now I need his records so I can take him too Rotterdam vet for his ear which has been bad since recovering from the surgery. Mind you he isn't a outside dog or around other animals he is a FAMILY GUY!!! And Hernas won't give up his records so he can go see other vet Friday tomorrow unless I pay them 50 dollars like I said its all about the money with this lady... Not too mention they just hung up in my ear on phone very unprofessional stay away tell your friends!!! Their is many cleaner and more professional vets out there! Update 8/16 Alfie has been put too sleep at 5 yrs old seems he had stoke at some.point after surgery before July in June after bladder surgery.. go figure thanks"
"If I could give a 0 star I'm most Absolutely would. Thursday I noticed that my poor dog was acting very weird and I could tell something was seriously wrong. Friday they got him in at 10:30 with an emergency visit. I think that was the only good thing about it was how quick they were able to get him in considering that it was a holiday weekend What's they had no mind repeating that it was. As if they probably really didn't want to see anybody, They did blood work and they did x-rays and tell us that he was bleeding eternally he was very jaundice he had a small liver amongst a few other things. They also were trying to make my husband muzzle my dog for absolutely no reason so you want to put a muzzle on a dog that is completely dying their words Which doesn't even make any sense. After my husband called me and told me this information I called there for myself to speak with someone because I just could not believe what I was hearing needless to say or no needless to say a guy was on the phone who to me is sounding like a girl can't even tell tells me oh no your dog was not dying so now what is it he there was or he wasn't needless to say Saturday morning my dog was very bad I ended up finding a place that was able to come into my home and lay him at rest because he was just no longer there I do not recommend these people at all never gotta follow up call nothing I just called there to let them know about it and Can careless don't go there ever"
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