CapitalCare Family Practice Rotterdam

"Can't reach anyone to make an appointment, was on hold for over an hour, and I find it very hard to believe that the receptionist was answering calls during that entire time. Bad for service, considering looking for a new provider regardless of the 20 yrs plus I've been with this group."

"To get ahold of the nurse is almost impossible, the phone system is something.... long wait times, I go to community care in Guilderland. My husband goes here just seems like fighting tooth and nail to get help here."

"Literally impossible to ever get a phone call answered. No matter when I call, it’s a 15 minute hold and I have to eventually hang up. When I leave messages asking to be called back, they never do. I’ve left three messages recently looking for help getting a referral to a specialist. Crickets from them. I’m probably going to transfer elsewhere."

"I am very surprised a new location. New and spacious building with friendly medical personnel. I waited only 15 minutes to see young and informative nurse. Dr Drzymalski is a very caring, friendly person.She checks from head to foot. Takes the time to listen to me with no rushing. I highly recommend Her."

"I have been coming to Capital Care Rotterdam for years. They do an amazing job. They are pleasant, efficient, and thorough. I have come in sick and well, with kids and alone, and when they were short staffed, and they are always great! If the person I usually see isn’t available, they can get me in with someone else. Candace Stahl is absolutely wonderful, unfailingly polite and able to work up any concerns I might have. We are lucky to have such an excellent office here in Rotterdam, and I particularly hope that Candace stays here long term as I feel lucky to have found her as my nurse practitioner!"