Albany Walk In Care,

1971 Western Avenue, Albany, NY 12203

"My mother went there for a cough. She was made to stand out in the rain because of her symptoms even though they gave her a mask. You should be ashamed of yourselves to work in the medical profession. Just disgusting. What's the point of the mask if you ask someone to step outside anyway. How absolutely disgusting. Atrocious."

"Went in for a walk-in because of a sore throat and headache. I was immediately told I was not allowed to be in the building, was told to put on a mask (which signs were up that said they were optional here) because I had “symptoms” (never specified, but obviously they thought I had COVID, when I had only mentioned 2 symptoms). They handed me my paperwork and made me sit outside in 45° weather at 8am. Mind you, I am a college student and had no car to sit in, and they still made me go outside. When I finally got brought back, the nurse was the one who was rude to me. She tested me for Covid and strep. After 25 minutes they both came back negative, and she decided to also then test me for the Flu. So I waited an additional 20 minutes for the flu results back, to be negative. At the end of the appointment I was trying to figure out what pharmacy to get my script sent to (because again, I’m in college, have no car, and wasn’t sure if I would be going home). Accidentally told her the wrong address for CVS, asked to do a different pharmacy and she told me “you are making things so difficult”. Needless to say I will never be coming back here again. Rude and inconsiderate of a sick teenage girl."

"First, I don't want to criticize the medical staff here. They, like most medical people these past two years, have had to endure immeasurable stress. We've been coming to this facility for a couple years and the doctors, PAs and nurses have been super. Sadly it looks like the management and administration have been phoning it in and terribly deficient. I arrived today with what I figured was a minor upper respiratory infection. I wore a mask and have my card showing full COVID vaccination yet 'because of cold symptoms' I was told to take their forms back to my car, drive around back and park " as close to the garbage cans as possible" and call in. I was also told there would probably be "an hour and a half wait". I did, and proceeded to fill out the forms (which continue to be repetitive and unprofessional). After 20 minutes I got a call from a name and number i did not recognize. I let it go to voicemail and they left no message. A few minutes later the same name and number called again, and again I let go to vm. Then it occurred to me it was the number for Urgent Care. But the name was a Dr. Paul Markessinis, MD. I called back. The phone was answered, I explained it was me and they hung up. I called again and was forwarded to someone who did not introduce themself and proceeded to ask what I wanted. Turned out to be a nurse. After a far more professional meeting with a PA, i was prescribed a few things and asked for my pharmacy. They said they would call it in. That was around 2 pm. At 4 I stopped by the pharmacy who told me they had no record of the prescriptions being requested. I got home just after 5, called this facility to find it was closed. The medical people there kept me from giving only one star. But frankly I don't think anyone else associated with this place gives a damn what their rating is."

"We were on vacation from Florida. On 06/24/22, I tested positive for covid. We went to the Albany Walk-in Clinic seeking advise. The white lady was compassionate and explained that I needed to complete the forms in my car and give them a call from my car. My issue is with the black woman when she was informed by her coworker my situation, in a rude manner without compassion told me that I could not be in this building and would verify it with the nurse. This black woman needs to be more compassionate and caring to patients as they/me was worried and did not know what to do. This black woman should not be working in this type of field. We ended up going to WellNow Urgent Care where the staff was compassionate and caring."

"Was sent here on behalf of work as one of my coworkers was injured and I brought them for treatment. Our company is contracted through here for workers comp claims and they refuse to see her for any treatment and will not contact anyone on our behalf while my coworker has been bleeding for the past hour. If you are not required to come here for treatment, stay away"