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Northwell Health-GoHealth Urgent Care
134-34 Springfield Boulevard, Queens, New York, United States
About the Northwell Health-GoHealth Urgent Care
Northwell Health-GoHealth Urgent Care is a leading healthcare institution located at 134-34 Springfield Boulevard in New York, United States. As a trusted provider of urgent care services, they offer convenient and high-quality medical treatment for a wide range of non-life-threatening conditions. Their team of experienced healthcare professionals is dedicated to providing compassionate care in a timely manner. Whether you are in need of treatment for a minor injury, illness, or simply require a routine check-up, Northwell Health-GoHealth Urgent Care is committed to meeting your healthcare needs with excellence and efficiency. Visit their state-of-the-art facility today for prompt and personalized medical care.
Photos of Northwell Health-GoHealth Urgent Care
134-34 Springfield Blvd, Queens, NY 11413, United States
Opening hours of Northwell Health-GoHealth Urgent Care
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Northwell Health-GoHealth Urgent Care
"I felt so cared for. I was given great customer service from the check in process until completion of the whole experience. I also loved that the doctor remembered me and cared about my feelings and was very relatable. Definitely will continue to return."
"Medical Assistant that attended to me was very unprofessional and rude. The young lady had an attitude for no reason, she removed her gloves and didn’t even take the time out to properly dispose of it, I pointed it out to her she hissed her tooth and left the exam room, horrible experience. Am just hoping she doesn’t have access to my info because she lacks integrity"
"I had an exceptional experience with Go-Health in Springfield Garden from checking in to checking out. The staff was efficient, and the process was seamless. The provider was incredibly knowledgeable, addressing my concerns with expertise and care. I appreciate the excellent service and highly recommend this Go-Health for their professionalism and top-notch healthcare. Five stars!"
"This urgent care was one of the few that were open on New Years day. As I entered and signed into the kiosk I was told after I signed in that they weren't taking anymore walkins. I stated to the staff that I didn't have a problem waiting. I arrived before 2 and they closed at 5 I just needed medical attention for the cold symptoms that I've been experiencing. As I waited in the lobby the armed officer on site engaged in communication with me advising that I might not be seen due to the high volume of appointments booked online and over the phone meanwhile there were only 10 people in the waiting area. So I asked after all of the people in the waiting area are seen would they be able to see me if the appointments that are booked doesn't show he said to me "that I can wait, but he doesn't want it to turn into something if I'm not seen" I said turn into what. And he also proceeded to say that because it's private they have the right to turn people away and refuse care especially if they're uncomfortable with seeing them. So at this point I'm questioning what he meant by that. After our exchange he took my name and DOB and said that the staff now feels uncomfortable with me in the establishment and i should wait outside and they will call me when they're ready if they are able to see me which made no sense. So I said to the armed guard on-site that I'm uncomfortable waiting outside and I'll continue to wait where I'm seated which was out of view from the staff and providers. He said that the next step was to call the police. The armed guard called the cops on me all because I was in need of medical attention I dialed 911 as a counter action to file a complaint on my behalf because I was sitting patiently as a walk-in with hopes of being seen. At this point I'm in tears because I really couldn't believe my new year started off this way. The police eventually arrived without even filing a report for the nonsense escalated by a gaurd onsite. My views are.... 1. Being that it was new year's day and the staff probably wanted to go home in a timely manner all of the actions done to me was to act as a deterrent so I wouldnt want to wait. Because my feelings are that the staff on duty held up the flow of the appointments so no further patients can register to be seen online, which possibly delayed the care of the 10 people in the lobby.The Reason why I'm saying this is because after law enforcement was called by the armed guard and myself, the provider that was on duty proceeded to exclaim " That I'm welcome to wait but due to the appointments booked online they all have to be seen first and they all have a 20 minute grace period and then they could possibly see me but if it's before 5. Never have I ever seen an establishment honor online appointments who all probably ended up as no shows. Not to mention this logic doesn't make any sense because at the end of the day Healthcare is a business and to turn away people who show up to the facility on the contigent of booked appointents sounds like a lot of revenue was lost today. 2. It's always something with this location. My mom had an issue with a test that needed to be done for my daughter. She showed up with the order/prescription but the staff didnt or couldn't do the test so they were turned away. I send family and friends there to have blood work simple labs "CMP, CBCs", they don't do that either. Which sparks the question what do they do, or do they pick and choose what days they wanna work. In conclusion, my experience is never good when i visit this establishment, but todays experience reached an all time low, to be treated like a criminal as a sick patient is horrendous. If i can give this place a negative 0 I would. Senior management and upper leadership should really have a sit-down, meeting, or sensativity training with the staff at this location to make the necessary improvements. And just an FYI I will be sending a formal complaint to the leaders of Go Heath"
"What I enjoyed most was being able to make a "save the spot" & actually adhering to that time. The staff including person at the front desk, security, Certified Nurse Assistant and Nurse Practitioner are very welcoming and proficient. The Nurse Practitioner addressed all my concerns & performed an excellent examination."
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