CityMD East 37th Urgent Care - NYC
561 3rd Avenue, Manhattan, New York, United States
About the CityMD East 37th Urgent Care - NYC
CityMD East 37th Urgent Care in NYC is a trusted medical institution located at 561 3rd Avenue in the bustling city of New York. As a top-rated urgent care facility, CityMD offers a wide range of medical services to address your healthcare needs promptly and efficiently. Whether you require treatment for minor injuries, illnesses, or routine medical exams, our team of experienced doctors and healthcare professionals are here to provide you with high-quality care in a timely manner. Visit CityMD East 37th Urgent Care for comprehensive and compassionate healthcare services in the heart of New York City.
Photos of CityMD East 37th Urgent Care - NYC
561 3rd Ave, New York, NY 10016, United States
Opening hours of CityMD East 37th Urgent Care - NYC
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of CityMD East 37th Urgent Care - NYC
"I went to get checked out for Flu or Covid as I had all the symptons. I told the front desk staff I'd been to this location several times so my info should be on file. Nonetheless I had to check in and fill out forms. I attempted to use the phone/scan but had difficulty. When I pointed out this to the lady checking me in she impatiently handed me a clipboard and said "Do this then." Okay. Filled out the forms and handed them back. ONE HOUR later I'd noticed three people who arrived after I did being called to see the one doctor on duty. I approached the front desk and inquired about this. "How did you check in ?" I was asked. I checked in with the lady that was here, I replied. "No, HOW did you check in ?" I was asked again. Turns out that because I had filled out the paper documents handed to me, that took extra time to process and people arriving later using the scan method were all going ahead of me. I requested my $40 co-pay be refunded in cash and was told to "Sit down" while that was processed. You may ask somebody to "Have a seat" but being told to "Sit down" after being ignored was beyond the pale. Ridiculous customer service and horribly trained staff who very obviously hate their jobs and want YOU to know it. I went to the location on 40th & Madison shortly after and received excellent service from the moment I entered."
"I visited this urgent care center for a leg infection, expecting professional care. Unfortunately, my experience was far from satisfactory. The physician assistant I saw named Naushina Mithani displayed a level of rudeness and abruptness that left me feeling uncomfortable. During my initial visit, when I sought to understand my condition better, Naushina responded to my questions with a sarcastic and condescending tone. This not only made the environment unwelcoming but also made me hesitant to ask further questions about my health. I was prescribed antibiotics at the end of the initial visit, but due to swelling the next day, I felt compelled to return. Instead of reassurance or a thorough examination, Naushina Mithani hastily decided to send me to the Emergency Room, and stated that my condition was very concerning. This abrupt decision, made without detailed explanation, caused unnecessary panic and inconvenience. Upon reaching the ER, the assessment by the medical team there was starkly different. The PA and doctors at the ER informed me that the swelling was a normal reaction to the infection and reassured me that it typically takes 24-48 hours for antibiotics to show their effect. This conflicting advice not only contradicted the urgent care PA’s alarming directive but also highlighted a concerning lack of consistency in patient care. Naushina Mithani’s unprofessional demeanor, coupled with her hasty and seemingly unfounded decision to send me to the ER, resulted in not just a waste of my time, but also unnecessary stress and anxiety. It is disheartening to encounter such a level of carelessness and lack of empathy in a healthcare setting, where one expects to find support and understanding. In summary, my experience at this urgent care center was marked by a rude and abrupt PA, causing undue stress and a complete waste of time and resources. It’s imperative for healthcare professionals to remember the impact of their words and actions on patients who come to them in times of need and vulnerability."
"I visited them on 12/20/2023. They were very respectful and kind. I saw Dr.Sarah Baker who was very professional, compassionate and friendly. The front desk is very helpful with everyone. They have x-ray service in this branch, so you don’t need to go any branch to have an xray if needed. The referrals are dealt with very seriously and appointments for specialists are given with ease. Update on 12/22/2023, After care gave me difficult time more than one hour on the phone to change my medication to a covered one and they refused to give me the same quantity the initial doctor gave me. I ended eventually going to ER in severe pain."
"Professional and courteous staff. Comfortable waiting area. Short wait time. Quick and accurate diagnosis with treatment plan provided. Office has capability to perform required tests. Prescriptions sent to your pharmacy until you can reach your own doctor. No reason to stay at home worrying about your symptoms and what until you can reach your doctor if you go to CityMD."
"At your clinic in Manhattan, I found the medial care I needed. Was taken care rapidly by a nurse, diagnosed by Dr. in a clean and well taken care unit. Gave me a prescription that I could pick up at the pharmacy which turn excellent for the condition I had.Thank you, and definitely recommend."
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