Massage Envy

"I’m really not the complainer type but I have never had such a terrible experience at massage envy. I had a 60-minute massage that was so rough that I have soreness in my muscles and bruises on my body. The massage that I received was basically the therapist just really aggressively rubbing lotion on me. I couldn’t really relax at all because I was getting rocked forward and backward on the table for the entire time because his technique was to rub parts of my body up and down really fast. I feel worse now than I did before I went in. He also tried to crack my back….which I feel like massage therapists aren’t supposed to do? I genuinely question if he has a license. There were a few times that I had to tell him to go lighter on the pressure. He spent the first 15 minutes of the massage just pressing his fingers into the pressure points in my neck and front shoulders near my chest. I asked him what he was doing and he just said “pressure points, tender” in broken English He didn’t even do a full 50 minutes (which is what reception told me the actually length of a 60 min massage). I told the two women at the front desk that I was actually really disappointed, especially considering the massage was $135 not including tip. They were both shocked but ultimately told me that “Eric isn’t for everyone.” While they seemed sympathetic, they basically said “that’s just his style.” They offered to re-book me with someone else, but I told them I didn’t have the money to spend again. Their response was to offer me to buy a monthly membership, and the cost of the individual massages would be cheaper, which is really not a solution. One of the women said they could give me a free update if I booked another massage that day - which I said no again that I didn’t want to spend the money after having such a horrible experience. On my way out after I paid, they had the audacity to ask me if I left gratuity. I actually did leave him a tip because he bills to pay too, but good lord the balls on these women. I actually left in tears because the massage was for my birthday. Today, just one day later, I am both sore all over my neck and shoulders and bruised on parts of my body. For context, I’m a healthy 30 year old woman with no pre-existing injuries, but today, I have so much shoulder pain and feel like he tore a muscle in my arm when he was pulling on it. I will never go back to this massage envy again and hope that someone seriously investigates their staff. I don’t normally leave bad reviews, but since they didn’t offer anything to make it right I feel like it’s important that other people know what to expect."

"Clean, friendly staff, great masseus, and affordable for monthly membership or occasional massages."

"Stay away! Not enough staff, not easy to book, terrible service, therapist are not very experienced. Some therapist don't have a good command of language (understand the body or speech) and downright rude. Stay away!"

"I had a great massage that was restorative while also getting some knots out. My massage therapist was vaccinated and they had info out about their covid procedures. I felt safe. Both of us had masks on and it was still relaxing. Price was also reasonable."

"I have been going to Massage Envy regularly for the past few years. Outstanding experience every time. Joyanne has been my massage therapist since the beginning. Prior to that I have had massages at many places for the past 30 years but JoyAnne is by far the best massage therapist I have ever had anywhere. Also, Barbara and the other people at the front desk are always so wonderful."