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Orthopaedic Institute at Great Neck, 611 Northern Boulevard
611 Northern Boulevard, Great Neck, New York, United States
About the Orthopaedic Institute at Great Neck, 611 Northern Boulevard
The Orthopaedic Institute at Great Neck, located at 611 Northern Boulevard in Great Neck, New York, is a leading health institution specializing in orthopaedic care. Our team of skilled and experienced orthopaedic surgeons and specialists provide comprehensive treatment for a wide range of musculoskeletal conditions, including sports injuries, joint pain, fractures, and arthritis. With state-of-the-art facilities and advanced technologies, we offer personalized care and innovative treatment options to help our patients achieve optimal outcomes and regain mobility. Whether you are in need of surgery, physical therapy, or non-invasive treatments, our dedicated team is here to provide you with the highest quality orthopaedic care in a compassionate and supportive environment.
Photos of Orthopaedic Institute at Great Neck, 611 Northern Boulevard
611 Northern Blvd #200, Great Neck, NY 11021, United States
Opening hours of Orthopaedic Institute at Great Neck, 611 Northern Boulevard
Monday:
07:30 - 17:00
Tuesday:
07:30 - 20:00
Wednesday:
08:00 - 19:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
11:00 - 17:00
Sunday:
Day off
Reviews of Orthopaedic Institute at Great Neck, 611 Northern Boulevard
"This place has been an absolute nightmare to work with. I regret not going somewhere else. I called to schedule my initial appointment with a representative from my insurance on the phone so there could be absolutely no question that my insurance was in network. The scheduler told me they were putting notes in the chart to clarify so I wouldn't have issues when I checked in for my appointment. I still had issues. I arrived to my appointment literally in tears from the pain I was in and the receptionist told me they could not accept my insurance. It was all I could do to keep from screaming. I assured her I did my due diligence in ensuring my insurance was in network, that the least she could do was call my insurance to check before turning me away, and that I was in excruciating pain and needed to be seen. She did not call my insurance, but spoke with the billing team and eventually allowed me to have my appointment. Dr. Morrison was knowledgeable, but over the course of the few months I saw him he put me on 3 different medications. The third one was not working as well as the previous 2, so I called to let him know. He asked me if there had been any change to my activity, which I said no, if anything I had been less active due to the pain. The only difference was the medication. He disregarded that information, decided the medication change could not possibly be the reason my pain had increased, and told me to stick with it another week. That was the straw that broke the camel's back. I decided he was no longer my doctor and I would no longer come to this clinic. I have since moved out of state and am trying to find a new spine doctor as my pain is still nowhere near under control. Today I tried calling Northwell's medical records department to request a copy of my x-ray for my new doctor. The medical records department told me I needed to speak with radiology for images, and transferred me to the radiology department. The radiology department told me they cannot provide x-ray images, that I need to get them from the doctor's office directly, and that the office staff know they shouldn't have transferred me to radiology. I call the doctor's office back and they try to transfer me to radiology again. At this point I'm starting to suspect that no one in this office is willing to do their job. I am instructed to contact a receptionist in the building and request a copy of the image from them. The receptionist tell me I must physically come and pick up a CD of the images. I tell her that's not possible as I have moved out of state. She gives me no other option. I am baffled that in the year of our lord 2023 they are unable to send me a digital copy of the image. For some reason they can't even fax it to me. She tells me to fill out an authorization for release of information, follow up in 5-7 business days, and MAYBE they will be able to mail me a copy of the record. At this rate it certainly won't get here before my next appointment in 2 weeks. Every step of my journey with Northwell Ortho has been more complicated and difficult than it needed to be. Please join the 21st century with the rest of us."
"We've had a very positive experience at this practice, we never had a problem checking in or waited a long time to see the doctors. My son has seen Dr. Goodwillie on more than one occasion and he was professional and patient every time, he took his time during the exam and afterwards talking to him about their favorite soccer team. He's definitely one of my son's favorite doctors. We've also seen Dr. Vierk, he is also very professional and patient and provided wonderful care. I highly recommend both doctors, they gave exceptional care and we never felt rushed during our appointment. The office staff: nurses, PA were great also. Not sure why so many negative reviews for this practice but it was definitely not our experience."
"Honestly they don’t even deserve even one star. Office staff is rude and not helpful AT ALL. Too busy hanging out on their cellphones rather than actually helping patients. They won’t remind you or tell you what you need at your appointment and then blame YOU and tell you that if by chance they do give you a call and let you know, they’re doing you a favor. No instructions given EVER, but they EXPECT you to just know everything ?!? Also, spoke to the office supervisor and she is just as RUDE! Not a single decent person in that office. Absolutely ridiculous staff. STAY AWAY!"
"This practice seems to overbook their patients for monetary reasons. The doctor rushed my appointment because he probably had 17 appointments to see within the hour after mine. The appointment was incredibly quick and my issues were not addressed professionally or explained well at all. Apparently if you're not a candidate for surgery, your time is not valued as a patient."
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