CNY Fertility Buffalo 835 Hopkins Road, Buffalo, NY 14221

"I wish I would have started my IVF journey here sooner. The best nursing team on earth. Thank you for all you do. If you’re on the fence, don’t hesitate, this is the most amazing clinic & everyone is working to help you."

"It was an incredible experience! Went there for PRP. The staff was very friendly and nice, it felt like I know them for long time. They were professional. Explained everything throughly, called me 2 days to check on me how I was doing. I liked how I was not left alone before, during, and after my procedure, a female nurse was there with me. Still awaiting for my IVF. They did their best, the rest is up to God. Thank you very much the Buffalo team. Hope they see my post."

"You get what you pay for and this is the most affordable fertility clinic I found in the country. I chose an egg freezing bundle and quickly found myself to be my only advocate. No one holds your hand through the process, calls to ask when your cycle will start or calls to arrange medicine or calls to give you instructions on how to take it. Instead they send you lengthy wordy documents and videos. They required that I upload my insurance, and so I did but included a message saying do not bill my insurance because I'm paying for a bundle in cash. They still billed my insurance which I had to work to undo. You must call and message them constantly with specific questions- of which you must know which questions to ask. Sometimes clinical would answer the phone in a few minutes, sometimes an hour. The facebook group for CNY patients is more helpful than any info I was given directly from CNY. The pharmacy they sent my RX to was even worse- I would wait on hold 30 minutes every time I called with a question. Don't use Metro Drugs. The next frustrating phase was when I ran out of one medicine as I had only been given 7 days of it and the average person stims for 10 days. They told me to use the "extra" in each vial, when the vial is 300 units and I'm supposed to take 300 units per day. The extra leftover is so small that I threw it away and was never told to save it. Then I got to pay $400 more plus $45 for overnight shipping with Metro Drugs to buy more medicine. It felt like CNY purposely doesn't give you enough medicine in the bundle so you have to buy more. The price of the bundle is deceiving in that way because they know you'll have to buy more. They also sent 6 boxes of a different medicine they said I'll never use because every bundle is the same to them, such a waste. Update after retrieval: I only talked to a Doctor for 30 seconds before my retrieval. Otherwise you’re only talking to a Dr during your initial consultation. Dr, nurse, and anesthesiologist kept saying my eggs would be fertilized right after retrieval to which I had to keep reminding them I was only freezing- a great example that no one looks at your chart and you have to remind every person of your full medical history and purpose for being there. I realize they cost less than the average clinic, but I would expect better customer service and instructions when you are doing such high stakes health care and filling your body with such strong medicine. Only use them if you truly need the cost to be this cheap and are willing to advocate for yourself, do your own research, and walk yourself through this process because you are just a number to them. And be prepared to pay more than their bundle price because they won’t give you enough medicine on purpose."

"Best clinic I have ever been a part of, hands down! I can not say enough about the amazing people at CNY Buffalo. Seriously. From beginning to end, everyone cares, they listen, they learn about you, you laugh and can even cry. I never once felt like a number. I have been to many clinics in my infertility journey that I walked out feeling worse than before. CNY was not like that. Being a travel patient from Indiana, I was scared to death about the process and being so far away. It was NEVER a problem. Best care I have ever had in 9 years, and I have received true help in achieving my dream of being a mother one day. Shoutout to Nurse Jeanette, Dr. Chang, and the anesthesiologist. You all are amazing at what you do! ❤️"

"This place is amazing and the staff is very helpful, knowledgeable, and friendly. From day one I knew this was the IVF office for me. I felt welcomed! They listened to what I had to say and the gave me there guidance. I have not one negative or bad thing to say. Only great things! Thank you CNY staff for making me feel comfortable and welcomed. And I am a travel patient who has driven over 9 hours to this office and it's definitely worth the trip in my opinion."