BestSelf Behavioral Health 951 Niagara Street, Buffalo, NY 14213

"They put me on meds and then don't refill on time causing my body to tremble and me to have severe hot & cold sweats and heart racing along with other effects. This has been happening every month just about. This time the longest, I've been trying to get ahold of someone in this office for 2 weeks regarding my medicine that they upped and never refilled with the right dosage for the insurance to accept, I've been out of my medicine this whole time. I've left message with the counselor , tons of messages with the med line that rarely returns calls and there's no way to speak to your DR who prescribes the meds when something goes wrong with the medicine or anyone for that matter, I still havnt gotten a call back. The counseling appt doesn't help me at all but I have to see a counselor in order to get prescribed meds to try to help me which is time consuming, doesnt help me and makes it harder for me to get what i need to say over to the actual DR. I'm so mad at this office because they are dealing with mental health patients, they should be more on top of things when prescribing meds. I'm to the point they are going to lose me as a patient because I can't get anyone on the phone regarding my medicine and its now been 2 weeks. I really need help and don't know where to turn. The ppl in this office clearly aren't doing there job right in scheduling or med line."

"I went there since 2005, they constantly would change my counselor n eventually the last one in 2023 just didn't bother even showing up to appnts. It's impossible to get through to the doctor's, their med line is no help getting refills n prior auths. Even doctors say, how is this place even still open???? I finally found a better place. What a nightmare. I git zero help but needed help.sp I kept going to counseling in hopes I'd get help..nope. they really need to shut this place down."

"I came out worst than I was when I was coming here. My favorite councilor had to move and then the other one caused me a bad panic attack she told me that she couldn’t help me and that I had to go in this place for like months. That was so terrifying for me. She wanted me to join a group of people that talk about their problems like why would that help( and if it helps for others I’m glad) but I don’t want to listen to other people’s sad stories they make me SAD! I got help I’m going to church and that’s been better."

"Terrible, insanely awful experience here for my spouse and I both. I have been a patient here for about 10 months and in that ten months I have spoken to my counselor TWICE. She consistently dismisses appointments and doesn’t call or is “not in the office” when I call to ask why I didn’t receive my telehealth appointment. The last time I spoke to her I told her I was suffering greatly with my mental state, this was on a Friday, and she told me “I will call you on Monday and check in. I’m worried about you.” That was December 2nd, it is now march and I have yet to hear from her again. And the receptionists are rude and do not contact you to give you appointment times. You will need to call to ask them when they have decided to schedule you for. And then they act terribly rude when you say you weren’t aware of the appointment time (BECAUSE THEY NEVER CONTACTED YOU TO INFORM YOU!!!) The only good experience I’ve had here is with my prescriber, she’s wonderful. Lovely, and very prompt at making sure I always have refills and listens to me and makes me feel very cared for. (Thank you Courtney!) My spouse has had a similar experience here but the opposite, her prescriber will not ever call her or be available during her set appointment times. And my spouse has now gone 5 months in a row without her medication for at least 3 or four days because her prescriber won’t send her refills without an appointment… but at the same time refuses to see the appointments through. For those of you on mental health medication you know how detrimental it is to STAY on them and not have bouts of time without them, especially on a consistent basis. This is absolutely unacceptable. Do not go here. Don’t even use it as a last resort. Please take care of yourself and do not be pushed around by these people."

"This place is a sham. They do not care about the mental health of patients at all and staff needs extensive training in facilitating meaning conversations. I am appalled our tax dollars shouldn't be wasted at a place that has zero regard for patients. I go to counsel to manage depression and the treatment I received today was appalling. This place is the worst, bottom of the barrel counselors"