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UR Medicine Flaum Eye Institute
1317 Mount Hope Avenue, Rochester, New York, United States
About the UR Medicine Flaum Eye Institute
UR Medicine Flaum Eye Institute is a leading eye care institution located at 1317 Mount Hope Avenue in Rochester, New York. As part of the prestigious UR Medicine network, the institute is dedicated to providing exceptional eye care services to patients in the region. With a team of highly skilled ophthalmologists, optometrists, and support staff, Flaum Eye Institute offers a wide range of services including comprehensive eye exams, advanced treatments for eye conditions, and state-of-the-art surgical procedures. Whether you need routine vision care or specialized treatment for a complex eye condition, you can trust the experts at UR Medicine Flaum Eye Institute to provide personalized, compassionate care.
Photos of UR Medicine Flaum Eye Institute
1317 Mt Hope Ave, Rochester, NY 14620, United States
Opening hours of UR Medicine Flaum Eye Institute
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of UR Medicine Flaum Eye Institute
"The girls in the front are great upon checking in. However I have been here 2 times and when I say the patients time is NOT respected what so ever, both times I had to wait over an hour to be seen even when there were zero people in the waiting area to be seen. If I was late by 1 hour the doctor would have canceled my appt. I'm not sure who is in charge of this place but you need to step up and step in and take charge because this is not acceptable. So with that being said if you have an appt at 11am give yourself 2 hours of free time for a 5 min appt because your gonna be here forever"
"I am extremely disappointed with THIS UR.MEDICINE, and CLINIC. When I was initially referred here, I had a feeling that I wouldn't get the help I needed. On my first visit, i had to wait almost 1hour,30minuts to be seen. I found the doctor to be unhelpful and unfriendly. On my follow-up visit, I expected them to check my eyes more thoroughly, but instead, they merely used my old glasses to create a new prescription. Now, I can only see far, while close vision remains blurry. I feel I have no choice but to find another doctor to help me get the right prescription."
"Probably some of the most appalling conduct in front of patients and customers that I've wittnessd in quite a while. Took my mother in for a post surgical followup for an eye exam. The woman working the desk was performing a job interview while working at the desk. After the applicant left she proceeded to loudly badmouth her in front of the waiting area to a secretary. It was loud enough that I'm pretty sure it could be heard in the eyeglass shop as well. After the appointment my mother wanted to look at getting two new pairs of eyeglasses so we began to browse the shop. The same woman was now working in the eyeglass shop and asked us if we needed any help. We told her what we were looking for and she proceded to try and dissuade us away from looking by implying we couldn't afford to purchase from the store. After giving up trying to get us to go away she put in a half hearted effort to present us a couple of frames that did not match what we were asking for. After explaining again what we were looking for she then tried to get us to go to another store before saying she had to go do other business and if we needed anything we could talk to the other sales associate that was now available. I don't have words to describe how unprofessional this woman was and sadly I never got her name. The date of the visit was 10/19/23 the woman was 5'7"-8" black hair tied up. She had thick plastic framed glasses and heavy eye makeup."
"Glasses were ready on Tuesday, we called Thursday multiple times but nobody answered. Showed up and they had sent the glasses back because they were missing a coating, without notifying us. We drove almost an hour to get them and this could have all been avoided if they had called or answered the phone. Stating they were super busy all day, at the same time the receptionists were playing on their phones and giggling to eachother. Extremely unprofessional and just plain lazy and inconsiderate."
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