Sands-Constellation Heart Institute - Rochester

"Nurse called my name. Didn’t say a word that she didn’t have to say. I had a very difficult time finding her as she walked so far ahead of me, I couldn’t see which patient room she went to. Later, while checking out, same nurse calls another patient and introduces herself and says welcome to the patient. While checking out, I scheduled the stress test the doctor ordered. It was scheduled for two weeks from today. The doctor ordered a follow up for three months. This is ridiculous!!!! Who wants or needs to wait 3 months for the results of a stress test???? I’m pretty sure they discriminated against me (yes discrimination can happen to anyone. I’m Caucasian. Or they are just so terribly incompetent and uncaring that they inadvertently discriminate against their patients. I will never go back to them!!! EVER!"

"Waited months for my appointment, took off work, drove from out of town, then sat for an hour in the waiting room before front desk called me up to tell me the doctor I was scheduled to see wasn't even there that day. No phone call, no text, no MyCare message, nothing. They couldn't have at least told me when they checked me in? Just laughable incompetence. Good luck if you're a patient here."

"I hope that someone steps in and monitors the calls between those that make appointments and patients. You have a very nasty worker on your hands who talks to individuals sarcastically and wish huge disrespect. Hire people that actually care about others and treat them with kindness."

"I would like to thank Dr Bipul and Dr Park for giving me a second chance at life words cannot explain how much gratitude that I have for you both you are absolutely The Best ,not only are you Amazing Doctors but your kind and compassionate so again Thank you from the bottom of my heart ❤️ Susan Muto"

"Outstanding care. Every single person I have encountered from check-in to the nurses and various technicians are friendly, professional, and with a great bedside manner. Dr. Pederzolli is caring, explains things in a non-intimidating way, and has an upbeat personality that puts you at ease. I wouldn't go anywhere else."