Sitrin Health Care Center

"I had chosen Sitrin since my first choice wouldn't take non weight bearing patients. I got there on the eve of Friday 13th. I was moved three times due to coivid cases on that corrodor. They finally found another room in a non covid corridor. Most of the staff on board were dedicated and caring. However they needed to be careful when they contract out for more aides who in most cases were lazy bossy and non caring and it set me back on healing. The first weekend I was forced to use the toilet since residents couldn't use bed pans unless they had dr orders. As a result since I had problems I was forced to put wt on my tibia. At night they told me to just go in my pants and ring for them. They'd answer my call and turn off button. I finally got changed after I and the bedding were soiled and I got hollered at. These contract aids accused me of lying and being hostile. PT should have found a way I could do some exercises in bed for a week or so preventing weight bearing rather than throwing me out of bed on Friday and leaving me to these contract aides. When I went to specialist the tibia fracture hadn't improved and I had to get another splint. I reiterated I was to be nwb for a few more wks so pt said they couldn't do any more. I was also shamed because I have urinary incontinence. Now that I'm in the hospital in Rochester they have adjusted my meds and have me on a purewick and helped me with my phobia. Sitrin also needs to hire a cook for their place because the food is mushy and nasty. I did enjoy the manicures and beauty salon."

"My father n law is in there. His care has absolutely terrible. He hasn't been shaved or his hair combed. And one day he was left in pajamas all day. They claim he tested positive for COVID. The family wants him retested and there saying they don't do that. Also needs another swallow evaluation cause he's not eating. He isn't being taken care of at all. The family can't go to see him cause there saying he has COVID. My husband and I are in Florida and really stressed how we were unhappy with his care. Rebecca says she doesn't know what to say. Please look into this. We are very concerned. His name is Russell Hocking. Please let me know what is going to be done. Thanks"

"Staff that takes care of patients is great but the Social Worker discharge Care Team is AWFUL. They don't do their job. My stepdad was sent home, they had meds listed and no scripts, a follow up for an appointment with ZERO contact info other than an address with a CLOSED cardiologist location. So far 2 voicemail messages and no call back."

"The staff is amazing. They are caring for my wife's grandma. The place is very clean. Has an amazing view of the valley."