DeGraff Memorial Hospital, North Tonawanda

"No one was in the emergency room to help people. I had to press the help button eventually and still no one showed up for another 15 min. There was people there with what seemed to be a broken leg, people with chest pains, and My husband had a high fever/was near delirious, still no one was there to help anyone. Once he was taken into the back the nurses were nice I think it is just the front that is bad."

"I went to the Graff Emergency Room due to high blood pressure, which I had never experienced before. I have had no prior history of high blood pressure or any significant health issues throughout my life. I rarely ever took any medication other than over-the-counter pain relievers. However, when I was administered intravenous medication at the emergency room, my heart stopped for approximately 15 seconds within 2-3 minutes. When doctors and nurses rushed into the room in a panic, I explained that this was happening due to the medication you had administered intravenously. They acknowledged that it could be a possibility, but they suggested we investigate further. I underwent numerous tests, and all of them came back clean. When I emerged from the MRI machine, the healthcare worker who conducted the MRI test told the personnel escorting me back to my room that the machine was malfunctioning and they couldn't be sure about the results. That night, it doubled the nightmare.Subsequently, I was rushed to another hospital by ambulance. The same tests were also conducted at Millard Fillmore Suburban Hospital, and all the tests came back clean because I didn't have any health problems. Upon returning home, I immediately requested a medical report from the hospital, but they refused to provide one. I made two more requests for the report, but it was still not given to me. Finally, after 12 months, I received the report, but it contained discrepancies regarding the events of that night."

"First time here and so much for a EMERGENCY ROOM first hand ignorant I'm pregnant not sure how far alone I am and the secretary denied me sonogram to check and see baby condition. This is super sad and unprofessional no wonder its empty in here people just want to get pay to be useless until it happens to them one day bet they want have that same energy."

"I was there with my 3 year old son last night for an unknown allergic reaction. Every single person we encountered was so nice and pleasant especially for it being 11 at night. I was hesitant to bring him to this hospital due to negative feedback from family members but I can honestly say I was pleased with the care provided to my son. Thank you,"

"My mom went to the ER and was taken into the back. After an hour, we asked if we could go back and see her only to be told rudely “I’ll look into it”. After waiting another 30 minutes, I asked another nurse who shouted “you’ll have to wait, we are busy”. 10 minutes later, I was called back and saw nurses standing around on their phones with no signs of being busy. Typical medical system overpriced, unprofessional staffing, and poor care."