Chipotle Mexican Grill

"Food is good and mostly fresh (the chips are often stale) out of 3 visits only one was positive(the most recent) the other 2, Staff was pretty irritated to have to deal with making an order. You can get the same quality and price at a good Mexican restaurant with free chips and salsa and a better ambiance, however...in a pinch it is delicious and while it is fast food you won't feel sick after."

"Worst chipotle I’ve ever been to. Right now… it’s a Friday night, 630pm, they don’t close until 10. The bar is near bare, No steak, no carne, old dry chicken, rice all stuck together, nothing on the grill, this place is ALWAYS TERRIBLE. This isn’t the first time. I don’t expect perfection, I’ve learned to have low standards for pretty much any takeout in Amsterdam at this point, but why chipotle? it’s like the one thing you just shouldn’t be allowed to destroy, yet based off my experiences and the hundreds of dollars I’ve wasted here hoping just ONCE they’d get it right, that’s exactly what has been allowed here at this location, they have destroyed what is the brand standard of “chipotle” I drive all the way to niskayuna chipotle most of the time now just to avoid this one, however tonight I was hungry and it’s 5 mins from home and figured it’s dinner time on a Friday, how bad could it possibly be? Welp. Bad. It was so bad I left with nothing as they had nearly nothing on the bar, dirty dishes strewn everywhere on the prep tables empty grill, two employees who could care less about anything besides serving what was already made and letting it run out. I’m sure this can’t be good for business. The place was EMPTY. No one there on a Friday night… I see why. Take my review and all these other reviews seriously and don’t waste your time at this location. It’s absolutely atrocious. I’ll take a wild guess and say it’s probably the manager they brought here from McDonald’s causing this place to be so awful, she was terrible at McDonald’s and brought that place to its knees. Now completely overhauled, how long sales gonna slump at this chipotle before they kick her out of this place and bring in appropriate management that respects QUALITY AND CUSTOMER SERVICE? This place should be shut down. No standards is the standard. You’ve been warned! *UPDATED 02/24 TO REFLECT THE DRASTIC CHANGES SINCE PRIOR REVIEW. This chipotle has made a total 360 in my opinion. I now eat here daily. Lily and her team have really done an amazing job in turning this location around. If you are hungry, Give it a shot. Daytime is Always on point… Night time (6-close) can get a little rugged, they’ll run out of stuff and not want to make more, staff is a little less attentive, unless the manager is there.. when manager is in at night, all good…if she’s not there at night, I’ll usually pass as the bar gets ran thru and shows it."

"The best experience at chipotle I’ve had. This specific location has raised the bar to the other franchises. Staff is amazing. Restaurant was clean. Dining experience 5 stars!"

"Was coming once a week but will never be coming back. I made an order for the drive through. I don't know what I did wrong but I wasn't greeted, they didn't ask for my name, she handed the bag over and looked so mad at me. I'm not sure what I did wrong but I'm not doing that again."

"I am very disappointing all the time they had Spanish people the food is good, especially the rice. I went today and the rice it was hard like a rock I almost break a tooth on it and i had another order that needed to be replaced because of the same reason and that order took about 20 minutes to complete. Amd on top of that they said they didn’t have a medium cup so they gave me a large and didn’t adjustment on the soda. I hope this review make some changes to how the service here i will not be coming back to this location."