Chipotle Mexican Grill

"So, I came into this chipotle (That I've went to many times 40+ times) and got my usual order of a Burrito. At exactly 7:27 pm on 10/19/23 I paid for my order and went home to eat and took a bite out of my Burrito and there were pieces of rice that were hard (Undercooked). It's like 70% uncooked rice and 30% cooked rice...... Also, the beans are undercooked too and hard. I recommend not buying from here.... Definitely not coming back."

"I ordered two bowls and they charged me $52 for half a bowl."

"3 days ago I ordered Chipotle for the first time. I was attracted by the free chips and queso that they offered for my birthday and decided I would finally give it a try. Generally speaking, Chipotle's prices are insane ESPECIALLY when you consider that this particular Chipotle is in a neighborhood where you can get tacos and burritos for so much cheaper in hundreds of places. Starting off with the good, the barbacoa tacos with hard shells were AMAZING. They were really tasty and I really enjoyed them. They definitely didn't add the green chilli salsa though because they weren't spicy at all and no sauce/salsa was visible. The salad was pretty decent, but I find it difficult to call it a salad when there's barely any lettuce in it. It's just a thin bed of lettuce piled high with the other ingredients. It's more like a burrito bowl without the burrito. Heck, even my tacos had more lettuce (which by the way, was strangely tossed on top of all 3 tacos instead of going INSIDE each taco). Also, they almost forgot the dressing and stopped me before I was leaving to give it to me which was nice of them, but this part is a bit more relevant if you keep reading. The organic berry agua fresca was really good as well. No complaints there. OKAY, now for the bad. The chips and queso (the thing that literally got me to go there in the first place) was a huge disappointment. The chips were VERY stale. I figured something as stupid as that wouldn't happen in a Chipotle, but I read the other reviews and it has happened to other people too soooo???As for the queso, it wasn't terrible because I'm not really a picky eater but I can see why someone might not like it. The consistency is more like a chowder. Luckily, I complained about the stale chips in the app and within minutes, I got a reply with a free chips and queso reward added to my account. That's great and all, but that's not going to help if I go back and get stale chips again? Okay remember how they forgot the salsa on my tacos and then almost forgot the salad dressing? I placed another order at night from this same location and went to pick it up and they DIDN'T ADD THE SALSA to the burrito bowl. Why are they so forgetful about the sauces??? The burrito bowls are so dry without a sauce and if you complain in the app, they'll send you an offer for free chips and queso again which circles back to the stales chips problem. My final complaint is that the app is horribly designed and gives inaccurate pick-up times which is especially relevant since I only have a 30-minute lunch break and try to time my pick-up accordingly. I had high hopes for this Chipotle given that it opened up in an extremely competitive location, but my overall experience here was pretty disappointing."

"I order a carnita bowl with white rice and some veggies. And end up with a vegetarian bowl and neither DoorDash nor the restaurant were willing to compensate me or refund me or even send me another bowl. Where do you see the rice or meat in this bowl?!?!?? NONE!!!!"