Quest Diagnostics 12845 Broadway, Alden, NY 14004

"Good location, but not easy to find. It’s essentially a yellow house converted to drs offices! It’s across from Tim Hortons. It is between the two major plazas in Alden so if you pass the first one, it’s right after that on the right, if you go to the second one heading further into Alden, turn around and go back. When you see Tim Hortons, turn left."

"It is very clear to me that Quest Diagnostics seeks to over schedule and has lost grips with patient care. One nurse comes out every 20 minutes and barks a name. It’s 1:05pm on 10/19/2023 and I’ve been sitting here since 12:28pm for my appointment. Others have been waiting twice as long as myself. Waiting room is too small to accommodate the influx of people. I’m simply here for an employment drug test but there are elderly folks here genuinely being ignored and gaslighted by staff. Not a good look."

"While I understand the importance of appointments, if walk-ins are accepted they should be taken as a appointments are finished. More then one occasion waiting room was empty and staff went to get coffee and donuts. Unfortunate I've always had good luck here. Staff seemed to change"

"TL;DR - Use the appointment system or don't come to this location! IF you can get an appointment here, the service is great. I use the quest website to get the appointment setup, but I often have to scheduled 2~3 weeks in advanced, because almost all appointments are filled. The service texts friendly reminders and allows for check-in by phone. Super convenient! I did have one instance where the building was closed, but this was due to an ice storm, and I was hopeful a necessary medical service would still be available. Sadly not the case that day. I approve of the NO WALK IN policy. This location has limited staff and space, and trying to juggle walk-ins and appointments would degradate the otherwise professional and courteous service this location provides."

"Horrible review. Been trying to get blood work for 5 days. I have an important upcoming surgery that is going to be put on hold because I can't get my blood work done. I've been to quest in alden ny 3 times. They are so under staffed I waited and wasted My time 3 different times now and relieved no help from a human only a kiosk. Quest sucks I'd find somewhere else to go unless you want your time wasted like me."