Wake Emergency Physicians 3000 New Bern Avenue, Raleigh, NC 27610

"Sent us to collection for a contact write off amount!! Terrible billing. I do medical billing for a living and if my office ever did that we would get fired! Don't pay a bill until you look at your EOB - they just send you a bill and see if it sticks! Somebody will pay something they shouldn't! Poor practices!"

"Was in the emergency room at Johnston Health in Clayton, and not only did I get WAY overcharged by them to the tune of $9700 for being there only 2 hours, but while I was in the ER a PA (not even a real doctor) came in to ask me a couple questions (he took about 2 minutes with me) and that's the last I saw of him. Shortly after getting the massive ER bill, I get a bill for $938 for what amounted to a few minutes of a guy asking me a couple questions. After reading the other reviews, it appears $938 is the same amount these guys like to charge everyone for doing absolutely nothing. There should be some sort of law to protect people from this."

"Got a sudden call from debt collections when I've had no contact or paperwork for the charge. I called WakeMed billing and they say I had everything paid in full then, called WakeMed Physicians and they transferred me to WakeMed billing?? What is going on and why am am I finding out about it almost a year later?"

"Same story as others, no bills received, but sent straight to collections. I have called twice and received a cold reception both times. I was told that in 2 weeks I can call back and they'll give me their decision. I already paid what I owed and all I was asking for was an explanation! I have filed complaints against them with WakeMed and the NC medical board and I recommend others file complaints as well. Hopefully someone will eventually listen and hold them legally responsible for their careless billing practices. No one deserves to be tossed to collections without having the chance to pay their debts, especially after a visit to the ER."

"Ridiculously unprofessional communication. I incurred a charge in December 2019, yet I did not know of its existence until this week. Neither this company nor the collection agency informed me I had it. This company claimed they sent me seven letters from January 2020 to July 2020. I received nothing from these people. I know this because, between those months, everyone was at home! There is no way I would miss these supposed letters when I had nothing else to do but be at home. Also, even if these letters were sent, the billing must've missed that fact that the postal service was backed up. Mail was getting lost and some not even delivered. It's ridiculous that this company ONLY communicates through letters. Do you all realize phone calls/voice messages can be documented as well? This is 2022, if someone owes money, use all means of communication to reach them. The woman who I talked to was unprofessional and tried to talk down to me like I was stupid. She was absolutely no help to me. I don't blame any of the doctors for this, but they need a new billing service who have actually arrived to the 21st century, where everyone has a phone. I want it to be known I'm not complaining that I had an amount owed, I'm angry because this amount was never communicated with me until I found it as a collection on my credit reports. All of this could have been solved with a simple phone call/voice message, neither of which did I receive during that entire time. This entire experience has felt malicious, like the people here only want to ruin your credit rather than actually help you in the long run. If this LLC is using another to do their billing, they need to find someone else or do themselves. The billing service is giving your practice and your doctors a bad image."