Quest Diagnostics

"Absolutely the worst diagnostic center experience. Painfully long wait times, even with an appointment, and completely disorganized and unprofessional staff. The level of inefficiency is just unacceptable!"

"I did not have an appointment for my kids, but the message indicated that walk-ins were welcome. I have visited a few times without making an appointment in the past. However, last Saturday, when I went there with my kids, we waited for 1 hour and 36 minutes. Subsequently, they refused to see us, stating that they were not accepting walk-ins, even though there were no signs posted. One of the new girls, with curly hair and a slightly heavier build, was very rude and disrespectful. Despite receiving good service on previous occasions, the behavior of these two young ladies was unprofessional and inappropriate. I hope the person in charge of this facility addresses this matter and ensures that all staff members provide good customer service. The employees are compensated because patients like us visit the location, and if we, as patients, cease attending, jobs may be jeopardized. So respect the patients who visit there if incase of any emergency post a sign so customer will be well aware."

"I waited a long while to write this review for this Quest Diagnostic Floral Park Location. The reasons were because (1) I decided to go to other Labs to experience different types of customer service and professionalism. (2) To make sure I don't write a misjudgeful review. I have gone to this Floral Park location as a patient and accompanied a family member to a patient. This Floral Park location is the worst lab I have had service. The staff including the supervisor/manager need to be FIRED or take an extreme customer service class. In the last experience, my husband went to the Floral Park Lab for service and was rudely mistreated by the technician, staff, and supervisor. I called the corporate office to log a complaint to their customer service office. I received a quick response with an empathic ear, but the follow-up was sorely lacking."

"Love this spot! It’s my second time going here in the past few months. Quick and easy. In and out within 10 minutes or less. Made an appointment with the Quest app. Definitely recommend."

"I did not have an appointment for my daughter, but the message said walk ins welcomed. I signed her in and it said sorry there are no openings, but If it is urgent to press the help button. It was not a matter of life or death so I didn't press the button. A tech came out so I asked her if we will be able to be seen as that is what the recording over the phone said. I was very nice and the tech came out so nasty and rude. We walked out because of her attitude. She said the sign in machine stated to press the button to receive a number. I have added a picture to show this was not the case. I only wish I got her name."