Douglas Ray Refrigeration
15400 New Light Road, Wake Forest, North Carolina 27587
About the Business
Douglas Ray Refrigeration is a trusted refrigeration service provider located at 15400 New Light Road in Wake Forest, North Carolina. With years of experience in the industry, they offer top-notch repair, maintenance, and installation services for all types of refrigeration systems. Their team of skilled technicians is dedicated to providing efficient and reliable solutions to keep your refrigeration units running smoothly. Whether you need help with your commercial refrigeration equipment or residential cooling systems, Douglas Ray Refrigeration is committed to delivering exceptional service and customer satisfaction. Contact them today for all your refrigeration needs.
Contacts
15400 New Light Rd, Wake Forest, NC 27587, United States
Opening hours
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews
"Douglas Ray Refrigeration is the BEST!! Outstanding service; outstanding knowledge; and just outstanding overall in every other respect. This is a local family owned small business. They are hardworking and honest. They do a wonderful job!!"
"The company was very responsive and communicated with me every step of the way. I had parts on back order and they kept me up to date on those until they arrived. The techs were knowledgeable and helpful with all the questions my husband had."
"I am presently providing a poor review only because their communication started off great in the beginning but dropped off significantly. When I first contacted them on June 3, 2022, they responded rather quickly and the technician was very knowledgable about what they do, so my confidence is not diminished there. My issue is within the broken communication with being advised that they had to order a part and would contact me to schedule an install date. I would told he may take 1-2 weeks at the most, so with shipping delayed everywhere, I waited for about three weeks to get an update call but never received one. I initiated a call and was advised it was being shipped and they would advise me when it came in. I waited ANOTHER three weeks before emailing and was then told it was in (now I'm wondering how long was it in and I was never contacted) and I NEEDED to call the office to schedule a time to install. Why they couldn't just provide me with an install date while they were taking the time to advise me it was in, I don't understand). I am presently still waiting to have the repair completed and it is August 5, 2022."
"We bought a 30 year old house with original Subzero refrigerator and freezer. The first problem was the ice maker then it was the sealer. We looked on Yelp and got someone who was supposed to be rated five stars. He not only was not able to fix the problem but spent three hours and charged us $175. I asked the local kitchen and cabinet store and they recommended Douglas Ray. What a difference! They were truly professional and knowledgeable! The technician was really courteous and able to diagnose the problems within minutes and fixed them within an hour! If you have Subzero appliances in the Raleigh Triangle area, they are the people you want to ask first to fix your problems! The lady I dealt with on the phone was prompt, helpful and courteous and a real pleasure to talk to!"
"DRR has serviced my equipment for many years to service equipment. I have a Sub Zero refrigerator and under counter ice maker which require routine service especially on the Sub Zero defrosting part. Everytime called the office they communicated effectively about arrivial time of the Technician. Yesterday they called to inform they could arrive early which was perfect and allowed me to carry on with my day. Upon the completion of the service I was able to pay bill by creit card and was not charged for parts ordered to make the fix in case they were needed when they arrived. So in my eyes they were well prepared. Last thing the Technician took off his shoes of and wore the mask protecting my home and family 5 Stars across the board. Thanks DRR Sincerly DH"
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