Adjustable Services 3930 Penninger Road, Concord, NC 28025

"Mark and Jake have done several jobs for me and my clients. He is honest and does a great job at a fair price."

"I have been a client for a long time and it bothers me I have to do this but I don’t want anyone else out $$$ like I am for using this company. I had great experience prior and used them to repair my very old unit for years and even used them to put in my new units two years ago. I got a warranty at the time and they were supposed to come out twice a year to check the units. It’s been two years and they have not showed up and continuously have been hitting my account for their monthly fee. My wife has called and spoke with them twice and they said it was a mix up because the guy who was supposed to check our units no Longer works there. The owner stated he would get someone right out to the house to check and service the units and promised to call her back out figuring out the refunds on fees charged. Since then he will not answer our calls or texts. I called the business and the mailbox is full. I even sent an email through their site. I had to stop payment on this because they won’t stop charging me each month and won’t call us. It’s been a month since they have answered our calls. They basically stole from us. Don’t use this company!!"

"I will start by saying this is my first negative post for a company---ever. The two stars are for the good sales job in October 2017 that came with a "5 year no hassle warranty" for a total system install exceeding $20k. I also paid $318.70 this past year to be part of the Comfort Club for priority service. The team repaired a leak they identified on the system last May and only charged me for the refrigerant. No parts and no labor charged so that met the expectations of the warranty. Problem was that the real leak was actually at the point where the Adjustable team installed the unit to the existing line. With that, we were out of refrigerant once again after firing up the upstairs unit for the summer late last week. Called and spoke with them last Friday morning and was told I would be contacted for scheduling. Four calls on Monday (with a VM) and another call on Thursday---no call back and won't answer the phone. I called another team in for the repair and it is now fixed after I spent $1,200 for the line repair (along with another $600 for the initial call/refrigerant). I am not unhappy with the system, but please know that a warranty is only good if the folks will answer your call."

"Adjustable Services and Mark Perkins in particular have been awesome to work with. I recently had them replace my heat and A/C. From the beginning of the sales process all through installation I could not have asked for a more professional, reasonable, understanding company to work with. I highly recommend them and more importantly I trust them."

"After more than a month dealing with some other company , I contacted Adjustable Services Mr. Mark , who came personally to my home to check the furnace and after giving me the most reasonable price from all quotes, i got for replacing my furnace, they got it done in 1 day. Service, Honesty, professionally, punctuality, and awesome customer service it what stands for Mr. Mark, his staff and Adjustable Services. Great Job. Thank you for your services..."