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Barnes Towing & Wrecker Service 24hr AAA
54 Carson Road, Chapel Hill, North Carolina 27517
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About the Barnes Towing & Wrecker Service 24hr AAA
Barnes Towing & Wrecker Service 24hr AAA is a reliable and professional towing company located at 54 Carson Road in Chapel Hill, North Carolina. With round-the-clock service, they are always available to assist with any towing or roadside assistance needs. Their team of experienced drivers and state-of-the-art equipment ensure prompt and efficient service for customers in need. Whether you're stranded on the side of the road or need a vehicle towed to a new location, Barnes Towing & Wrecker Service 24hr AAA is here to help. Trustworthy and dependable, they are a go-to option for all your towing needs in the Chapel Hill area.
Photos of Barnes Towing & Wrecker Service 24hr AAA
54 Carson Rd, Chapel Hill, NC 27517, United States
Reviews of Barnes Towing & Wrecker Service 24hr AAA
"I recently had an unfortunate experience with Barnes Towing. My car was towed from McDonald’s on Franklin st. It took 30 calls to finally reach out to them and be able to pick up the phone with this issue. I had parked in for only 15 minutes, well within the time limit. I was picking up my child from work. Additionally, the staff took a picture of my ID without providing a clear reason, which felt invasive. I also noticed they were closely watching me when I left my car. I know it’s illegal to set up cameras around a place to watch for people’s parking and the restaurants they do this at they must pay a percentage to hunt hard working people’s cars. Your review provides a clear account of your experience. If you're comfortable, you might consider refining the last sentence for added impact:This experience, with the excessive calls, invasive ID photo, and what felt like surveillance, left me feeling uneasy and deeply disappointed with Barnes Towing's service. It's disheartening to think that hardworking individuals may be unfairly targeted in this way."
"They are awesome! My car broke down in a difficult to access parking garage and Barnes Auto & Towing was able to get inside and tow my car. The service was quick, excellent, and they were super friendly even when navigating a difficult situation. Folks that are leaving bad reviews are upset that their cars were towed because they ignored the signs. It's Chapel Hill! If you park in the wrong spot, you will get towed, and it will cost a lot."
"Jason was super helpful and showed up within 20 minutes of calling him to get a tow. I called around to a few places before and was quoted $100-200 more elsewhere or told they could not tow all the way back home (50 miles). Thank you for making a stressful day a little less stressful!"
"I know they can definitely tow cars, but they operate a predatory business. I parked in a poorly labeled lot, that appears to be a public lot in Carrboro. Signs are not apparent when entering the lot and not apparent at the parking spots. Had a group with me and none of us had any idea that this lot was private (and there are tons of other businesses within feet of the lot). They use cameras to tow your car within minutes. Saw my truck being towed within 30 minutes of parking (there were plenty of open spaces as well). They make a living on the confusion with the lot. Fine, I guess....The part that is the biggest issue is that they then price gouge you to get your car. $360!! To clarify that it is a predatory, dishonest company...they encourage you to bring cash on the phone. They offer a $100 discount to do so. Why do they not want transaction records? Wonder what they report on their taxes?"
"I made an honest mistake and parked in a private lot I thought was public (the signage was honestly difficult to see at night). While I understand Barnes's right to tow, the process was stressful and uninformative, and I feel thoroughly taken advantage of. I discovered my car was towed at 8:30 PM. When I called, they only told me to call again when I was ready to pick up. Since I had to get cash (they strangely offer cheaper rates for cash, which itself feels sketchy) and arrange rides, I decided to pick up the next day. But when I called the next day, they added another $85 "overnight fee" without warning. The attendant at the center was actually quite kind and just doing his job (only reason I'm giving a second star), but the driver I called earlier and the overall experience were simply terrible."
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