Graves Furniture

"These folks are absolutely wonderful, especially Charles! Diligent polite and hard working team! Love these guys!"

"If I could give less than 1 star I would. I dropped 8 dining chairs at Graves for reupholstery the first of February. I was told they would be ready in 2-3 weeks. After 4 weeks, I gave them a call. No one answered, and I left a message. I left messages for the next 4 weeks with no returned call. Finally, I left a message that I would be coming out the next day to check on my chairs. I got a call back the next day. I was told it would be another 2 weeks before they would be ready. Then, 3 days before I was supposed to pick them up I was called and asked if I wanted them to replace the foam cushions. It had been 8 weeks, and they had not started my chairs. When I asked what the total would be, they had changed their original quote to 3 times what I had been told. They were not honoring the price quoted to me and had left my chairs sitting for 2 moths. Needless to say, I am picking them up this week and taking them somewhere else. I would not recommend this company!"

"We used Graves to refinish a family bedroom set approximately 15 years ago with amazing results. This year we asked them to restore a china cabinet and office desk. It took them over 3 months and both were returned in poor quality. It looks like the pieces sat in a warehouse and then with out cleaning (whipping off the dust) just had finished slapped on them. The desk drawers were not functioning properly and were not addressed. So much for a restoration project. When we asked about the quality and what could be done they said they would come look. They cam out not at the time they said they would. Looked at our items, and said they would come back again. Never heard from them again after 2 months now. Used to be a good service. Look somewhere else for your furniture restoration/refinishing needs."

"I sent my dining room table in to have the surface refinished to get rid of water stains. I heard nothing from them and they didn’t return my phone calls. My table sat for 4 weeks before I talked to anyone. I found out my table had been sitting there untouched because its paperwork was separated from the table. I confirmed it was my table and what I wanted done. Then I get a call that the table was stripped before pictures were taken. They had no idea what kind of finish was required. A technician came by to look at the chairs for reference of color and finish. The table and chairs did not match and told him NOT to match the chairs. Guess what? The table closely matches the chairs. During this 7 week fiasco I made about 5 calls with only one being returned. If anything could go wrong it did. Very unhappy with service and will get no referrals from me."

"Entrance is on the side of building toward the back. There was no one in the office when I entered, so I had to walk in to the part of the workshop to get someone's attention. Very nice people, looks like they do good work."