The Doctor's Office
12935 U.S. 231, Hazel Green, Alabama 35750
About the Business
The Doctor's Office is a trusted healthcare institution located at 12935 U.S. 231 in Hazel Green, Alabama. Our dedicated team of doctors and healthcare professionals provide comprehensive medical services to patients of all ages. From routine check-ups to specialized treatments, we are committed to promoting the health and well-being of our community. Visit us today for personalized care in a welcoming and professional environment.
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Contacts
12935 US-231, Hazel Green, AL 35750, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"A year ago I would have given a five star rating, but now, I suggest steering clear of this practice. When Katie was the nurse for NP Matt, I never had an issue. However, now with the new nurse I have had prescriptions not getting sent in, and overall inconsistent care. When I put my foot down about this, I was canceled as a patient. During that time my daughter was seen and misdiagnosed, causing life threatening infection. Matt, Haley, and several others are amazing people. Perhaps purchasing the additional practice and pushing into esthetic improvements has caused them to lose focus on their primary responsibility, the patients. Remember you are ultimately your best health advocate and when you realize your care has been neglected, perhaps it’s time to move on."
"Horrible!! I’m not one to leave reviews but this place has given me so many issues. A few months ago I was feeling bad and was rudely told that I’m no longer a patient there and I’m not allowed schedule or get a refill on my meds. After lots of arguing it turns out they deleted my information by mistake because another patient who had a similar name to mine had decided to move on to a different doctors office, for obvious reasons. I come in today for my appointment and I’m 2 min late. The appointment is at 3:40 and I sign in at 3:42. I pay my copay and continue to sit there for 15-20 min just to be told that the doctor I was supposed to see had apparently left because I was supposedly “10 min” late and there wasn’t anybody else there who could see me. Huge waste of time. Never coming back."
"5/24/23 Spent 14 minutes on hold with automated service as "Caller #1" in line only for a lady to answer quickly and say "Dr Office. Hold please". and then place me back on hold. Then was disconnected. Called back and was caller #7 now. Was trying to make an appointment to become a new patient. Not anymore. Will call somewhere else."
"NP Matt and his nurse Katie are hands down the best people to take care of you at The Doctor’s Office. They’re care, knowledge, and sincere willingness to help figure out the best care plan for you exceeds all expectations. After years of moving and having to look for new doctors from each location, Matt was finally the PCP that we needed and gave the comfort feeling of being able to discus our medical care with ease. However, do not expect the same level of care or dedication from the office staff. Time and time again, we would be told one thing it never would follow through. It’s so bad that even our pharmacy staff told us that they were tired of dealing with the staff and that it was OUR TURN to call them to figure out why they weren’t processing our medical authorizations in a timely manner. It took almost 2 weeks (several times) to get medication approvals sent to our insurance company and pharmacy causing 2-3 week delays in refills of medication that I ended up being unstable without the medications I needed to be functional. In the end… they do not have the empathy towards their patients when it comes to your frustrations over the office staff’s care of your needs. Do not ever voice your opinions about your given needs or concerns as they will remove their accepted patients without warning. And their in-office policy will remove all house hold members from care without even informing them directly either. Again. Matt and Katie are great! Dr. Laura Taylor was great the handful of times we seen her; though she was not always available for the times it was her turn to see us for specialty med refills. Do not tell the office staff that the way they handle one of your medical needs is “unacceptable” because they do not care about your frustrations in the least. Look for another doctors office at your own convenience."
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