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M & M Factory Service
922 Black Satchel Drive, Charlotte, North Carolina, United States
About the M & M Factory Service
M & M Factory Service is a trusted institution located at 922 Black Satchel Drive in Charlotte, North Carolina. We specialize in providing top-notch factory services for a wide range of industries. Our team of skilled technicians is dedicated to delivering high-quality repairs, maintenance, and installations to keep your equipment running smoothly. With years of experience and a commitment to customer satisfaction, M & M Factory Service is the go-to choice for all your factory service needs. Contact us today to learn more about how we can help your business thrive.
Photos of M & M Factory Service
922 Black Satchel Dr, Charlotte, NC 28216, United States
Reviews of M & M Factory Service
"I cannot stress enough to stay away from this company. They don't answer their phones, don't return calls and don't answer emails. I guess because they're a service provider for Lowes they still get paid regardless of their poor customer service. Never got any repair work done with them because they don't respond. But I can't imagine their work is any better than their poor business practices."
"This was under a Lowes warranty. So when I seen the reviews for this company was not hopeful at alI. I had problems with my 2 yr old fridge had another appliance repair company tell me it couldn't be fixed and left without even trying to fix it said deal with it till it quits working . A M&M Factory service man came out knew what the issue was almost immediately took a little time but got it fixed that day! He did a great job was very knowledgeable about my fridge and its working great! Showed me the issue and and took the time to explain what he was doing and probably what was the cause of the issue. I personally would use them again. Thanks!"
"Frigidaire pushed us through to this company after we had a simple part go out in our dishwasher. They didn’t have an opening for over a week and then called the day of to try and reschedule for weeks away. Worst communication and customer service. We ended up getting our home warrenty company to come that day and immediately repair it. Would not recommend this business."
"We've had an after factory warranty for the last 3 years on our side by side fridge With M and M factory repair They set an appointment for the 28th. While we were out Wed they called and said we can't do the appointment on the 28th but if you call us back before 1:00 we can schedule it for the 20th I called six times the wife called three times.Sent three emails nobody never answered nobody never gets back to. But why would they it's not their food that will spoil. They had just got through talking to renewing the warranty for three more years. We called and canceled it after we saw the way they do. They need a minus star rating. Get a warranty with a co that answers the phone or,email."
"I have a GE washer that I've had less than 1 year and 6 months in, it has been nothing but problems. I called GE and they directed me to M&M Factory Service. They came out to assess the problems and determined it was the water valve and said they'd need to order the part. 2 weeks later, part arrives in the mail to my house. I reach out to the service man and he says he'll let the office know to get me on the books for a visit to do the repairs. Another week rolls around and I STILL haven't heard anything, so I reach out again. Still nothing. Another week passes and I get a call while I'm at work to tell me they are at my home to repair the washer and I'm not home. I said I was never called, texted, emailed, etc about anyone coming to fix my washer and how unprofessional it was for them to just show up. I work a full time job and need to plan ahead. He apologized and said they would reach out to schedule another visit.1 month later, my washer is still not fixed! They are WORTHLESS. You'd probably have better luck just fixing it yourself, because they don't have a clue. I'm beyond furious."
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