Simply Appliance LLC

"He came to fix the fridge after he claimed the pump went out, but the door to the freezer was not closing which is what I believe was causing the problem. He replaced the motor, but told me to wait a month to report the door to fridgedaire, as the fridge is under warranty, so he didn't seem like he was just trying to hike up the bill. Well after we lost our second freezer full of food fridgedaire sent him again and I made the comment to them about idk why the hell he didn't just fix it the first time. He claimed he ordered the parts, but he never came back to actually fix the freezer and hasn't returned a single phone call and there has been many its been almost 2 months now. This company is a joke."

"My warranty sent them to diagnose my dryer. He found out the problem and said it would take about a week for the part to come in. That was on a Monday..I called the following Tuesday and the recording came on saying the were on vacation for 2 weeks...he never told me that! After the 2 weeks went by I kept calling and I left a message and when I didn't hear anything back I then I kept trying and VM was full. Again I kept trying and I finally got him around the 4th week...He then told me they had just got back from vacation and they are going to order the parts. I said why didn't you order them before vacation this way the parts would be there when you came back. No answer for that one! He then said he would call me back when the parts came in. This all started on Monday July 27, 2020 and have not heard or been able to reach them. I would not recommend them to anyone!!!"

"I had a warrenty repair for my dishwasher from a new home purchase. Frigidaire contacted this company to resolve the issue. Tech who is the owner jeff would not answer any of my calls. He showed up late would not remove his shoes or even wear a face mask during covid. He took about 45 sec and said it was the pump and it would take over two weeks to get a new one, before he even started checking out the unit. He then said "Let me check before I confirm". After another 10 min he found the pump power wires were loose, the pump started working great thanked him. I was told to let the system run through the full cycle and we would be good to go. The 1 star review was earned on the customer service per the following: The bottom sprayer he removed to show me about possible clogs (which there was none) had come off and melted on the heating element. His response was complete denial and took no responsibility to help the customer. He then proceeds to insult me on my response through email only. I had to spend 30 min on hold with Frigidaire customer service. They apologized for the poor service call and sent me a new part which would be another week before it arrived. I have been a service tech before and in my experience you take the time to do a thorough detail job to make sure everything is working properly. In this case jeff did the opposite. He was more concerned on how long it would take than doing the job right to take care of the customer. Now I understand 1 star reviews are typical ignored because of angry ignorantly reviewers. This is certainly not the case this company clearly is not concerned about doing quality, caring service. This is an individual working out of his home with an old green pickup truck, no company vehicle or even a nice polo company uniform. He did not have any parts at all thus would need to order and come back to replace a malfunctioning part. To say the lease this was very much sub-par service. You get what you pay for I would recommend hiring a much more reputable company. The sad thing is this was all over a $18.00 part, why would jeff want to hurt his business reputation over $18.00 I don't know. I hope this finds you well and good luck."

"Jeff did all he could w/ the manufacturing defect, but I will have to chase Lowe's and Samsung to make it right. I did have to ask Jeff to not interrupt me mid-sentence in my own kitchen. While I understand he feels the pressure of having to make his full complement of appointments for the day, listening to a client's concerns is important."

"Simply Appliance was a port in our storm. We had been trying for over a week to get our refrigerator repaired. We had many appointments, from another appliance repair company, only to have them cancel approximately before service time. Jeff was so professional, and knowledgeable, and he gets straight to the point. Even though our refrigerator was unable to be repaired, his knowledge and experience helped us to get past this concern."