Ease Plumbing - Union County
2560 East Roosevelt Boulevard, Monroe, North Carolina 28112
About the Ease Plumbing - Union County
Ease Plumbing - Union County is a trusted plumbing institution located at 2560 East Roosevelt Boulevard in Monroe, North Carolina. Our team of experienced plumbers is dedicated to providing top-notch services for residential and commercial properties in Union County and the surrounding areas. From leaky faucets to full bathroom remodels, we have the skills and expertise to handle any plumbing issue efficiently and effectively. With a commitment to customer satisfaction and affordable pricing, Ease Plumbing is your go-to choice for all your plumbing needs in Union County. Contact us today for reliable and professional plumbing services.
2560 E Roosevelt Blvd, Monroe, NC 28112, United States
Opening hours of Ease Plumbing - Union County
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews of Ease Plumbing - Union County
"This my first review. I'm going to split this into two parts to address things separately. The customer service was excellent. Ease sent Logan. He was polite, professional, well-dressed / well-groomed, and friendly. I've got nothing but praise for him and his workmanship. If Google would let me write two separate reviews, I would easily give him 5 stars all day long. ______________________________________ This is my second review. The first one had to do with customer service. And I will give Ease Plumbing big props for the excellent customer service. That said... I felt that the pricing was absolutely obnoxious. I sell services for a living. Granted, it's not the same industry. But I have an idea of how services work. I understand that on top of the labor costs, there's equipment, vehicles, insurance, healthcare plans, support staff, infrastructure, utilities, etc... And they still have to bring in enough to make a profit. I had a valve that wouldn't shut off even though it was turned all the way off. So, it was in my best interest to call a plumber. I have tried other businesses in Monroe. And while they are affordable, they are unprofessional and incredibly sloppy with their work. It's the reason that I wanted to give Ease a try. The whole reason that I was turning the valve off was because I needed to replace the fill valve. Since Ease was going to come out anyway, I figured I would just have them replace it since they were already in the bathroom where the valve was malfunctioning. I didn't mind the idea of paying a little extra to just get it done with. I understood that there would be a markup. Given my own mental math around the work, I figured it would probably come in at around $300. I certainly wouldn't expect it to be more than $350 with everything added up. I asked the technician to quote me the valve replacement, and 2 fill valves for the downstairs and upstairs toilets. Again, my thought was that - while he's here - I might as well have him do it. I was quoted a price well over $600. It was closer to $700. I let out an audible gasp. I'm not broke, but I can also do math. I asked the technician to quote me the price without the second fill valve kit installed, and it was just under $500. I didn't push back on the technician. He's just a young guy doing his job. I wasn't about to give him grief for something that he didn't have any control over. But, I've got to be honest. If it wasn't for the fact that the city had to come out and turn off my water, the work might have taken the young man less than 1 hour. I thought that the technician was a great guy, but the overall value was definitely NOT there. It had nothing to do with the workmanship. It had everything to do with the pricing juxtaposed against the workmanship. It felt a lot more like paying a divorce attorney than it did like paying a plumbing service. I felt extorted. While the customer service was very good, and the speediness of the response was very good - I didn't feel the rates were justifiable at all. I most likely won't use them again, and I wouldn't be able to recommend that anyone use them because I don't think anyone should pay $600 for a $300 job. Everybody that I spoke to at the establishment was really nice, so it's not personal. It's more of a business model challenge. If that's what you charge to fix a tiny valve, I'd hate to see what would happen if a line broke."
"Reached out to Ease plumbing through thumbtack. Very quick response and was able to come out the next day to check issue. Logan came out, discover the issue and was able to give me a reasonable price for the option I choose. Next day Logan and Daniel came out to install my new faucet, took about 45 minutes to completed. They definitely made sure everything was working properly, no more leaks and cleaned up before the left. Pricing remained the same. Will definitely use Ease plumbing again!"
"Tried out ease plumbing Monday 12/12/22 when a pipe elbow busted behind my hot water heater and flooded the house. I was extremely impressed with the speed of arrival...less than an hour after the call was placed, and I live 17 miles away. Logan was also extremely professional and courteous. He kept calling me sir even after I told him it was ok not to. He located, repaired the problem and had me back up and going in less than an hour. As a courtesy, he even repaired a loose pipe under my house that I had no idea was loose. It's good to see a kid Logan's age take pride in their work and do a great job, when so many his age are still sitting on mommy's couch playing video games and wasting their life. The only complaint I have is the price. I never got a quote (which is understandable because we didn't know exactly what the problem was, but I think they could have given me a ballpark idea). It cost me $321.00 for the repair, again, which took less than 30 minutes. The average hourly rate for a plumber is around $75 to $150 per hour, depending on state, area and skill. Even accounting for the overhead (drive time, $2.00 copper elbow), the total job was completed in just over an hour...allowing 30 minutes to drive from Monroe to my home 17 miles away. My cost should have been in the neighborhood of $200, give or take a few bucks, NOT $321.00. Other than price, Ease seems to be a reputable company and Logan was outstanding. If Ease Plumbing would be willing to discuss the price, I would certainly be willing to edit and uprate this review."
"I’m writing this review on behalf of my grandmother, who had Trevor Beer come out yesterday to repair her toilet. He was professional, polite, friendly, helpful, and did a great job. She definitely wanted to ensure she left a good review for him, as he deserves the recognition. We are so glad she found Ease Plumbing, it’s nice to know there is someone reliable and trustworthy she can call with any future issues."
"Before I luckily found ease plumbing, I called two other places that never returned my calls! As soon as I dialed ease plumbing my call was answered right away. They sent Logan the very next day. This young man is so knowledgeable and did a great job disposing of my old toilet and installing the new. He was such a pleasure having in my home. I felt 100% comfortable around him and trusted his expertise Thank you Logan!!"
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