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The Neil Group, Inc
1399 Ashleybrook Lane, Winston-Salem, North Carolina 27103
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About the The Neil Group, Inc
The Neil Group, Inc. is a doctor and health institution located at 1399 Ashleybrook Lane in Winston-Salem, North Carolina. With a focus on medication evaluation and management, as well as outpatient and individualized psychological care, we provide treatment for a variety of mental health disorders in a nurturing environment for individuals, families, and couples. Our experienced team aims to help individuals heal, energize, and discover their inner strengths through customized treatment plans in a safe and neutral space. We offer confidential medication management and therapeutic interventions, supporting you every step of the way on your journey to healing and growth. Accepting most major commercial health insurance plans, Medicaid, North Carolina Health Choice, and Tricare, we strive to treat each person holistically and provide resources for moving forward. For new patients or inquiries, feel free to email us at theneilgroup@yahoo.com or call our office at 1399 Ashleybrook Lane, Ste 100 in Winston-Salem. Explore our Comprehensive Wellness Program and start your journey to better health with us today.
1399 Ashleybrook Ln STE 100, Winston-Salem, NC 27103, United States
Opening hours of The Neil Group, Inc
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Reviews of The Neil Group, Inc
"I absolutely loved the neil group They really listen to you and if you call them they We'll get you your medication request in Also In your patient portal, They get back to you super fast. The original lady that I had when I first started my medication management. She had left and I dearly miss her so much. She was amazing however I have went through a couple And that's okay until you find the one that suits u Because everybody has different needs and different disorders. Don't be afraid to speak out and absolutely talk to mrs neil She is the sweetest most kindest lady I have ever met Through phone that is but she is so sweet This place has changed my life and helped me so much. I am going to have major surgery done on the 29th of December. And I am so scared and my anxiety and panic is bad But the neil group helps me with all of that.. If you happen to get someone that doesn't suit, you just talk about it. Call and they will find someone else that suits you don't give up. This is a wonderful place trust me. I have been in this adventure for my health for a while. I know what i'm talking about.... Express your feelings in a healthy way and you shall get healthy results trust me......"
"My family loves the Neil group! The Neil group truly cares about their patients and the well being of them as well. Mrs Neil’s Wellness has helped my mom with her diabetes it is a very good program to begin for a healthier life, she helps you with our physical and mental health. We are not a fan of the patient portal so we call the office and usually get voicemail but they always call us back and get us scheduled. Also Jennifer is so sweet at check in!!"
"It took almost 2 months AFTER my PCP sent a referral, for me to get ahold of ANYONE to make an appt. It required another patient contacting the owner, who had to directly tell the front desk to set up an appt for me. How sad is that? My first appt, I saw the owner (who was very nice), who then triaged me to a different provider for continuing treatment. That appt was then missed by the second provider, then rescheduled for later that day (even tho they claim to be so busy they don’t have same day appts). I never received an apology for the missed appt time, and was treated as if it was my fault for them missing it, when I was waiting in the zoom meeting the entire time. When I finally saw the provider in zoom, I found out the appt was pointless because it wasn’t made appropriately by the front desk, and yet again rescheduled for weeks later. I then get to the office, only to be refused to be seen by the provider because I wouldn’t immediately consent to a urine test. Something that had never been mentioned by anyone before. At first I was told it was a law, then when I said that it wasn’t communicated prior, nor had I ever been required to do that at any other facility, then the provider told me “oh well it’s coming so we treat it as a law”. Well, that’s two different things, and it should be communicated correctly instead of bullying someone into consent of something that was (again) not ever communicated. I have no issue with consenting to proper treatment and policy, but I will NOT be bullied into consent. The owner, Granada, is very nice. The front desk is beyond rude and has zero compassion for patients. It takes 2 months to talk to someone about a referral, yet they can call/text/message me MULTIPLE times to ask me the same questions about insurance over and over? It gives off the “all about money” vibes and I am absolutely NOT here for it. No one else will advocate for myself, so I have to do it myself. Save yourself the hassle, the stress, and the time, by finding another facility who actually cares about their clients."
"When I first started coming to the Neil group I had an amazing med management and a great therapist. However the woman I had moved and had to drop me as a client… This being said.. Jason, the man who manages my medication. Is nearly impossible to contact, waits days to respond. Doesn’t listen to any of the problems I’m having just says “ur medicine is fine” our calls last 5-10 minutes. Last time I had an appointment he never joined the zoom. Highly disappointed. I’d also like to add, the response from the office clarifying their clients were contacted is a HIPPA violation. ***UPDATE*** I spoke with Mrs. Neil herself and she made everything better almost immediately. I am pleased with the conversation we had today and look forward to staying a client with someone more compatible!"
"Editing down to 1 star after receiving a response to the review and reading through to see the owner has tried to deflect responsibility for each negative review posted. The themes are common. The problem is clear. Take ownership and accountability for the failings now instead of hiding behind how many years you've been open. Blockbuster was open a long time, too. Not accessible. Rang to schedule an appointment at four separate times of the day on Monday and check for outstanding payment (which somehow they don't process even though I signed a form authorizing them to process payment for appointments at service when I started). Got voicemail every time. Didn't leave a message because scheduling an appointment with voicemail phone tag is a waste of time. If you can get someone to actually pick up the phone, the clinic is nice. But consistency matters - especially with mental health. And having yet another web portal outside of the major healthcare networks having e-charts is just a hassle (not worth it for just one clinic). I'll be requesting a referral to a more reliable office at my next physical, which is unfortunate. Best of luck to this practice - I hope they can remember what matters."
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